Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lever is seeking a Customer Success Manager to own a book of mid-market customers, driving adoption, retention, and expansion. This role involves managing customer relationships, proactively addressing issues, and acting as a customer advocate internally.

Responsibilities

• Own a book predominantly comprised of mid-market customers.
• Run structured onboarding and ongoing success plans to drive adoption and outcomes.
• Manage inbound customer requests and issues, triaging quickly and coordinating resolution with internal teams.
• Proactively engage customers to prevent issues, improve product usage, and reduce churn risk.
• Build and maintain relationships with key customer stakeholders.
• Drive renewals for customers in your book, including risk identification, save plans, and renewal execution.
• Identify and support expansion opportunities in partnership with Sales.
• Act as a customer advocate internally, sharing clear context and feedback with Product and Operations partners.
• Maintain excellent data hygiene across Seso systems, including accurate notes, health signals, and next steps.
• Proactively monitor customer health metrics and implement retention strategies.
• Serve as an escalation point for complex customer issues, leading cross-functional action plans to resolution.
• Model strong judgment, customer-first communication, and solution-oriented problem solving.
• Informally mentor other CSMs by sharing best practices and helping unblock tricky situations.

Requirements

• Strong judgment
• Customer-first communication
• Solution-oriented problem solving

About the Company

• Lever's vision is connecting human potential to meaningful work.
• Lever is a recognized brand in talent acquisition software and an innovation leader in its space.
• Lever has 5000+ customers, including global leaders and disruptive startups.
• Lever has raised $123 million in funding, with a $50M Series D in November 2021.
• Lever has an overall gender ratio of 50:50 women and men.
• Lever is committed to building a team culture that celebrates diversity and inclusion.
• Lever has been certified as a “Great Place to Work,” “Best Company Outlook 2022,” and “Forbes Best Startup Employers 2022.”
• Lever is a leading Talent Acquisition Suite that makes it easy for talent teams to reach their hiring goals and to connect companies with top talent.
• Lever is the only platform that provides all talent acquisition leaders with complete ATS and robust CRM capabilities in one product, LeverTRM.
• LeverTRM features allow leaders to scale and grow their people pipeline, build authentic and long-lasting relationships, and source the right people to hire.
• Lever Analytics provides customized reports with data visualization, see offers completed and interview feedback, and more, to inform strategic decisions between hiring managers and executives alike.
• Lever's platform enables companies to hire with inclusivity in mind, helping eliminate any hiring bias.
• Lever supports the hiring needs of over 5,000 companies around the globe including the teams at Netflix, Spotify, Atlassian, KPMG, and Nielsen.