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About the Role
Lever is seeking talented individuals to join their team and drive innovation in talent acquisition software. The company is dedicated to connecting human potential to meaningful work and is looking for passionate people to help them achieve their vision.
Responsibilities
- Own a book predominantly comprised of mid-market customers.
- Run structured onboarding and ongoing success plans to drive adoption and outcomes.
- Manage inbound customer requests and issues, triaging quickly and coordinating resolution with internal teams.
- Proactively engage customers to prevent issues, improve product usage, and reduce churn risk.
- Build and maintain relationships with key customer stakeholders.
- Drive renewals for customers, including risk identification, save plans, and renewal execution.
- Identify and support expansion opportunities in partnership with Sales.
- Act as a customer advocate internally, sharing clear context and feedback with Product and Operations partners.
- Maintain excellent data hygiene across Seso systems, including accurate notes, health signals, and next steps.
- Proactively monitor customer health metrics and implement retention strategies.
- Serve as an escalation point for complex customer issues and lead cross-functional action plans to resolution.
- Model strong judgment, customer-first communication, and solution-oriented problem solving.
- Informally mentor other CSMs by sharing best practices and helping unblock tricky situations.
Requirements
- Experience in customer success or account management, preferably within a SaaS environment.
- Proven ability to manage a portfolio of mid-market customers.
- Strong understanding of customer onboarding, adoption, and retention strategies.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to build and maintain strong relationships with stakeholders.
- Experience with CRM systems (e.g., Seso) and maintaining data hygiene.
- Proactive approach to customer engagement and issue resolution.
- Ability to act as a customer advocate and collaborate with internal teams.
- Demonstrated judgment, customer-first communication, and solution-oriented problem solving.
Skills
- Customer Success Management
- Account Management
- Customer Onboarding
- Customer Adoption
- Customer Retention
- Churn Reduction
- Relationship Building
- Stakeholder Management
- Sales Support
- Customer Advocacy
- Data Hygiene
- CRM Systems
- Problem Solving
- Communication
- Mentoring
About the Company
- Lever's vision is connecting human potential to meaningful work.
- Lever is a recognized brand in talent acquisition software and an innovation leader in its space.
- The company has over 5000 customers, including global leaders and disruptive startups.
- Lever has raised $123 million in funding, with a $50M Series D in November 2021.
- Lever has an overall gender ratio of 50:50 women and men.
- Lever is committed to building a team culture that celebrates diversity and inclusion.
- Lever has been certified as a “Great Place to Work,” “Best Company Outlook 2022,” and “Forbes Best Startup Employers 2022.”