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About the Role
Aquis Exchange is seeking a 1st line support analyst to provide desktop support across various systems with an escalation path to a technical team. This is a key role with significant opportunities for learning and career progression.
Responsibilities
- Provide 1st line desktop, voice, and remote access support to Aquis offices and remote users.
- Set up new IT equipment, including laptops, desktops, telephones, and mobile phones.
- Manage users and groups within Active Directory.
- Implement approved procedures such as change control and joiner/leaver processes.
- Support and maintain Microsoft Teams AV equipment.
- Prepare and maintain up-to-date documentation.
- Manage vendor relationships and escalate issues as needed.
Requirements
- A background in IT through college or university studies, or a similar educational pathway is preferred, but candidates with a passion for IT and a desire to learn will be considered.
- Strong ability to diagnose and resolve issues with Windows 11 and Microsoft Office 365.
- Experience managing users and groups within Active Directory is desirable.
- Experience installing new software and hardware (laptops, printers, workstations, etc.).
- Experience troubleshooting 1st line VPN and networking issues.
- Working knowledge of mobile device management (MDM) software is desirable.
- Ability to effectively prioritize and execute tasks in a dynamic environment.
- Strong verbal and written communication skills.
Skills
- Windows 11
- Microsoft Office 365
- Active Directory
- VPN troubleshooting
- Networking troubleshooting
- Mobile Device Management (MDM)
- Verbal communication
- Written communication
Location
- London
Work Type
- Permanent
- Hybrid
Experience Level
- Analyst
Education Level
- College or university studies preferred
Salary/Compensations
- Ask hiring manager
About the Company
- Aquis Exchange is Europe’s challenger exchange, creating better markets for a modern economy with market-leading technology and innovative trading rules.
- Aquis operates lit and dark order books across 16 European markets using a subscription pricing model.
- Aquis Technologies builds and licenses exchange infrastructure technology, including matching engine and trade surveillance solutions.
- Aquis Stock Exchange (AQSE) is a regulated stock market for equity securities.
- Aquis Data generates revenue from the sale of market data.
- Aquis is authorized and regulated by the UK Financial Conduct Authority and French authorities.
- Aquis is part of SIX, a provider of financial market infrastructure.
- Aquis fosters a culture built on trust, collaboration, and accountability, encouraging innovation and supporting employee growth.
Equal Opportunity
- All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.