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About the Role

Maintains, installs, converts, and configures gaming devices on an assigned shift according to departmental plans and layouts. Participates in a team-oriented environment.

Responsibilities

• Learn and utilize Apple iPods with accompanying software known as “Kai” to assure a high quality of guest service.
• Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow associates.
• Perform paper refills and clear jams, bill retrievals, and bill validator jams on machines, or follow through if more in-depth repair is needed.
• Handle guest transactions, such as cash and pay-outs, and other transactions as required.
• Responsible for setup of game options and testing various devices, e.g., Bill Acceptors.
• Perform Pay tables and Reel Strip Test and verify Bonus awards.
• Perform case-by-case analysis and troubleshooting in interpretive situations of technical performance of gaming devices.
• Perform daily or scheduled preventative maintenance on gaming devices.
• Install, build conversions (game kits), and reconfigure pre-planned floor layouts.
• Safeguard all assigned assets upon install, build, conversion (game kits), or reconfiguration.
• Use approved electronic test equipment when repairing or maintaining gaming devices.
• Responsible for accurate wiring, game chips, game boards, optioning of games, and safety and security of all electrical components.
• Maintain confidentiality of game optioning as they relate to par levels and hold percentages.
• Wear assigned safety-approved clothing and equipment during the build (game conversion), move, install, and maintenance of gaming devices.
• Comply with the gaming compact and any other necessary regulatory requirements.
• Work varied shifts as required by operational needs.
• Provide support for technical inquiries and hands-on technical training of other tech support staff.

Requirements

• Must have understanding of Basic Electronics and Electricity.
• Must have basic understanding of Electronic and Electrical troubleshooting.
• Ability to read and translate wiring diagrams.
• Tools and experience using tools is required.
• Basic Knowledge of Player Tracking components.
• Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III Gaming License.
• Requires an extensive background check.
• Successful candidates must submit to and pass a drug test for illegal substances prior to employment confirmation.

Skills

• Guest service
• Troubleshooting
• Wiring diagrams
• Electronic test equipment

Location

• Casino work environment

Work Type

• Full-time
• Varied shifts

Experience Level

• Entry Level
• Two years related experience and/or training

Education Level

• High school diploma or G.E.D.
• Associates Degree from a College, University, or trade school

Salary/Compensations

• $17.45 per hour

Benefits

• Extensive background check for licensing purposes

About the Company

• The Mohawk Gaming Enterprise operates within a casino work environment.
• The work environment involves frequent and regular exposure to noise and cigarette smoke from the casino floor.

Equal Opportunity

• The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.