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About the Role

Responsible for performing front desk functions including check-ins, check-outs, reservations, answering telephones, providing wake-up calls, and offering information about hotel facilities, functions, and locations. Requires flexibility, reliability, and the ability to work scheduled shifts.

Responsibilities

• Exhibit a friendly, helpful, and courteous manner towards guests and associates.
• Seek ways to improve service and reduce customer wait times.
• Maintain a professional appearance and demeanor.
• Register guests into the computer system, verifying reservations, addresses, and credit information.
• Accurately check guests in and out, preparing and completing necessary paperwork and ensuring payment.
• Ensure housekeeping cleans all rooms before issuing keys.
• Post charges, settle accounts for individuals, groups, and check-outs.
• Receive cash, credit cards, and comps, obtaining proper approval and authorization.
• Maintain an operating bank, render bills, and issue change.
• Provide reservations for casino/hotel guests, including restaurants and special events.
• Ensure timely delivery of messages, mail, and packages for guests and departments.
• Collaborate with Player Development/Guest Services and Hotel Sales and Catering to provide amenities.
• Resolve guest problems and complaints promptly, courteously, and efficiently.
• Adhere to safety policies and procedures.
• Perform other duties as assigned.

Requirements

• Ability to work flexible hours, including nights, weekends, and holidays.
• Typing and data entry ability.
• Ability to sit and use the telephone.
• Must obtain and maintain a St. Regis Mohawk Tribal Gaming Work Permit.
• Must pass a drug test for illegal substances prior to employment confirmation.

Skills

• Excellent customer service skills.
• Computer knowledge.
• Proficiency in Microsoft Word, Office 97, Outlook, and Excel.
• LMS system knowledge.
• Data entry skills.
• Dealing with the public.

Location

• Akwesasne Mohawk Casino

Work Type

• Full-time
• Non-Exempt

Experience Level

• Entry Level

Education Level

• High school diploma or General Education Diploma (GED)

Salary/Compensations

• $17.00 per hour

About the Company

• The Mohawk Gaming Enterprise utilizes a Native American preference policy in hiring, training, and promotion.
• First priority for hiring, training, and promotion is given to enrolled members of the Saint Regis Mohawk Tribe.
• Second priority is given to members of other federally recognized Tribal Nations and/or First Nations citizens from Canada.
• All other individuals are third priority.

Equal Opportunity

• The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.