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About the Role

The Market Support Analyst will be responsible for maintaining and running the Aquis and Aquis client exchange platforms. This role involves supporting a growing business with potential future expansion of supported exchanges. The operations team works a weekly shift rota covering 07:00-18:00, with potential for evening and weekend work.

Responsibilities

• Day-to-day running and maintenance of the Aquis platforms.
• Providing first-line support, answering phone calls, and monitoring help desk systems.
• Dealing with basic issues and escalating other calls to the appropriate person.
• Maintaining a high degree of customer service for all support queries.
• Performing troubleshooting and collecting information for effective issue diagnosis and internal escalation.
• Maintaining security reference data for the admissions/withdrawals/amends/edits of securities across all platforms.
• Maintaining and enhancing knowledge base and documentation.
• Working with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms.
• Raising and deploying changes to support the day-to-day running of multiple exchange platforms.
• Compiling outage reports for any production outages.
• Ensuring processes are streamlined.
• Ensuring process maps are followed to reduce risk.
• Working with internal teams to streamline and enhance operational tool functionality and capture requirements for future development.

Requirements

• Degree level qualification and/or 2 years of experience.
• Proficiency with Microsoft Excel and other Microsoft Office products.
• Prior experience in an operations or technical support role.
• Excellent communication skills with the ability to explain technical concepts in simple terms to a non-technical audience.
• Confidence to take inbound and make outbound calls.
• Experience with FIX Protocol.
• Exposure to UK and EU equity markets, including understanding of the trade lifecycle.
• Ability to write SQL queries and a strong understanding of relational databases.
• Experience using Unix/Linux servers.
• Previous use of GIT version control or similar.
• Scripting experience (e.g., bash/shell, Python, or similar).
• Experience with Binary Protocols.
• Dashboard creation in Grafana.
• Previous experience with Atlassian product suite.
• Basic networking concepts and troubleshooting (TCP/UDP, telnet, IP, Ports, etc.).

Skills

• Effective communicator
• Attention to detail
• Numerate
• Self-motivated
• Excellent team player
• Able to work on own initiative
• Interest in financial markets
• Understanding of requirements for operating effectively in a highly regulated environment

Location

• UK

Work Type

• Full-time
• Shift rota

Experience Level

• Analyst
• 2 years of experience

Education Level

• Degree level qualification

About the Company

• Aquis Exchange is Europe’s challenger exchange, creating better markets for a modern economy with market-leading technology and innovative trading rules. It offers primary listings and secondary trading of equities, along with global licensing of proprietary technology.
• Aquis consists of four divisions: Aquis Markets (operates lit and dark order books covering 16 European markets with a subscription pricing model), Aquis Technologies (builds and licenses exchange infrastructure technology), Aquis Stock Exchange (AQSE) (a regulated stock market for equity securities), and Aquis Data (sells data derived from Aquis Markets and AQSE).
• Aquis is authorized and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L’Autorité des marchés financiers.
• Aquis is part of SIX, a provider and operator of stable and efficient infrastructure for the Swiss and Spanish financial centers.
• The company culture is built on trust, collaboration, and accountability, with values including 'Win as One', 'Disrupt Positively', 'Find Joy', and 'Act with Honour'. They recruit talented people from diverse backgrounds and empower them to make an impact.

Equal Opportunity

• All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.