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About the Role

The High Fidelity Wraparound Care Coordinator utilizes the Wraparound Model to help families with complex needs, providing comprehensive, coordinated, individualized, culturally-competent and cost effective community-based services that support children, youth and their families in order to enhance safety and maintain them in their homes, schools and communities.

Responsibilities

• Maintain a case load of up to 12 families, providing direct face to face contact with youth and families.
• Work closely with families and youth to identify strengths and needs and build a Child Family Team (CFT) of supportive people.
• Organize and facilitate all Child and Family Team Meetings (CFT) to develop, implement and evaluate a comprehensive Plan of Care and effective Crisis and Prevention Plan.
• Refer and link all family members to culturally competent, community based, formal and informal supports.
• Ensure all contracted services provided through the HFW Vendor Network are delivered timely and effectively to families.
• Communicate and collaborate with all necessary providers and supports related to the planning, coordination and care for youth/families.
• Assist the family and their CFT to achieve their goals, learn and develop skills, and create a support network that sustains success.
• Ensure accurate, thorough, and timely completion and filing of all required documentation in Fidelity EHR and/or CONNECTIONS.
• Attend all required trainings and meetings provided by Gateway-Longview and Erie County Wrap Around.
• Other duties as assigned.

Requirements

• Must have excellent communication and customer service skills.
• Ability to multi-task and be detail oriented.
• Ability to work independently and be an enthusiastic team player.
• Possess assessment skills, ability to engage families, and establish and maintain relationships with social services and other service providers.
• Must have a high degree of discretion dealing with confidential information.
• Available to work non-traditional hours, including weekend and evenings to support specific programmatic schedules, crisis intervention needs, and on-call support.
• Requires frequent transportation of children and families.
• Ability to work effectively with clients, staff, families, and community contacts.
• Bachelor’s Degree in a human services related field with 1 year of experience.
• Master’s Degree in a human services related field with 2 years of experience.
• Valid New York State driver’s license, adequate auto insurance, and reliable transportation to travel locally on a regular basis is required.

Skills

• Communication
• Customer service
• Multi-tasking
• Detail oriented
• Independent work
• Team player
• Assessment
• Family engagement
• Relationship building
• Discretion
• Confidentiality
• Working with clients, staff, families, and community contacts

Location

• Erie County

Work Type

• Full-Time
• Non-traditional hours as needed

Experience Level

• 1 year of experience (with Bachelor's Degree)
• 2 years of experience (with Master's Degree)

Education Level

• Bachelor's Degree in a human services related field
• Master's Degree in a human services related field

Salary/Compensations

• Bachelor's Degree: $22.30 - $24.38 per hour
• Master's Degree: $24.10 - $26.18 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision plan insurance
• Flexible spending accounts
• Wellness program
• Employee assistance program
• 403B retirement plan
• Flexible working options
• 11 paid holidays
• 3 floating holidays
• Up to 33 days of PTO per year

About the Company

• Gateway Longview’s Behavioral Health & Preventive Services programs supports children and youth ages birth-21 years struggling with behavioral, social, and emotional challenges.
• Gateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity.
• We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission.
• We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.
• Gateway Longview has a strong investment in developing the future leaders of the organization through trainings, advancement opportunities, and a formal leadership pipeline.

Equal Opportunity

• Gateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity.
• We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission.
• We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.
• An EEO/AA Agency
• We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.