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About the Role

This role serves as the primary liaison between customers and the workshop, responsible for road tests, reviewing job cards, and updating customers on repair progress. The technician will handle complex repairs and provide diagnostic advice, aiming for at least 50% productivity and contributing to departmental goals.

Responsibilities

• Act as the liaison between customers and the workshop.
• Perform road tests and review job cards for necessary information.
• Request additional information when required.
• Inform customers about repair progress.
• Complete or advise on more involved and complicated repairs.
• Liaise with prior approval/Ford technical when assistance or pre-diagnosis is needed.
• Ensure jobs are completed within agreed timeframes.
• Maintain a high level of department productivity.
• Replace components, parts, lubricants, and consumables, and record usage.
• Adhere to strict Health and Safety guidelines.

Requirements

• A successful track record in a similar role, ideally within a franchised dealership.
• A full UK driving licence is essential.

Location

• Gates of Woodford

Work Type

• 40 hrs per week
• Monday - Friday
• Saturday's tri-weekly

Experience Level

• Minimum NVQ level qualification (or equivalent)
• The capability to work within a highly successful team.

Salary/Compensations

• OTE £37,211 – £40,310

Benefits

• £2,000 Joining Bonus*
• 25 Days Holiday Allowance
• Company Pension Scheme
• Staff Discount on Vehicles and Servicing
• Career Development

About the Company

• Gates are an equal opportunity employer.
• We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics.
• Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.
• All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition.
• If you require reasonable adjustment, please let us know so we can accommodate you.
• To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview.
• You do not have to disclose your condition when you are applying for a role with us.
• The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.

Equal Opportunity

• Gates are an equal opportunity employer.
• We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics.
• Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.
• Reasonable adjustments: All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.