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About the Role

The Employer Services Specialist II (ESS II) will manage employer communications, education, and technical assistance, acting as a lead for ESS I. This role provides employers with information on benefit plan changes, updates, contribution rates, rules, and policies. The ESS II will plan and participate in employer meetings, seminars, workshops, and one-on-one sessions, research employee status and account information, and contact employers as needed.

Responsibilities

Coordinate the timely onboarding of employers onto electronic reporting
Communicate daily with employers using Electronic Reporting
Report, track, and resolve all technical and data issues, including the maintenance of all electronic reporting systems
Assist department manager with all critical issues that are assigned to Employer Relations
Participate in and manage project work assigned to the department
Act as a lead within the department and assist with training staff as required
Coordinate and make presentations to employers
Calculate remittance obligations and explain to employers
Follow the workflow and processes of Fund operations as they relate to employers (Billing, Audit, Collections, Eligibility, and Contracts)
Implement a comprehensive communications plan that provides timely information to employers about Trustees goals, and Funds initiative, actions and other valuable news, using multiple channels to deliver this information
Implement external communications initiatives in a manner that maximizes use of all forms of communications, including and not limited employer advisories, employer meetings and presentations, employer broadcast and internet website
Conduct educational seminars and workshops on and off site with employer groups
Build relationships with a broad range of people
Draft letters, memorandums, and educational materials
Work as part of a team whether inter and/or intra departmental; as well as take a leadership role
Perform additional duties as directed by the Director, Employer Relations

Requirements

At least 2 years’ experience in employee and or employer communications/relations
High School Diploma with commensurate experience in finance and/or public relations/communications preferred
Arithmetic – 12th grade level
Ability to prioritize work and meet deadlines
Demonstrated capability and experience with relevant computer-based systems such as Microsoft Word, Excel and PowerPoint
Familiarity with Access, presentation software and the Internet helpful
High analytical, problem solving and decision-making skills
Flexibility with work schedule

Skills

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Access
Presentation software
Internet

Experience Level

2 years experience

Education Level

High School Diploma

Benefits

Health benefits
Pension benefits
Retirement Savings benefits
Training benefits
Legal Services benefits

About the Company

Building Services 32BJ Benefit Funds (“the Funds”) administers Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members.
The Funds' mission is to make significant contributions to the lives of members by providing high quality benefits and services.
The Funds embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST).
The Funds oversees and manages $11 billion of dollars in assets.
The Funds drives innovation, equity, and technology insights to further help the lives of members and their families.
The Funds uses cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.