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About the Role

To ensure efficient and professional implementation of office operations at Gateway-Longview’s corporate headquarters, with main support provided to the behavioral health clinic and additional support to various other program areas within the building.

Responsibilities

• Provide reception duties with excellent customer service, including front desk coverage, greeting clients and visitors, and directing them to appropriate staff.
• Answer and triage phone calls, schedule and reschedule client appointments, and route calls and take messages.
• Monitor the voicemail group inbox and ensure timely responses and follow-up.
• Complete client check-in and check-out procedures.
• Collect co-pays, co-insurance, and outstanding bills, and prepare daily deposit sheets, adhering to cash handling procedures.
• Manage the Reminder call system (House Calls Pro) and update electronic medical records.
• Engage clients for rescheduled/cancelled appointments.
• Follow all policies and procedures of the Behavioral Health Clinic.
• Serve as the point person for all mail operations, including sorting, distributing, maintaining postage, fulfilling outgoing mail requirements, and managing the postage machine.
• Provide Accounting with monthly departmental postage reports.
• Manage copier machines and record destruction services.
• Collaborate with the Corporate Integrity Department to ensure fulfillment of record requests and compliance with HIPAA Regulations.
• Complete tasks assigned to the administrative group in Google Workspace in a timely manner.
• Use the Theralink Telehealth system to create client accounts and schedule appointments.
• Perform other duties as assigned by the supervisor team.

Requirements

• Must have excellent communication skills and customer service.
• Must demonstrate sensitivity to the needs of persons with disabilities.
• Ability to multi-task and be detail-oriented.
• Ability to work independently and be an enthusiastic team player.
• Must have a high degree of discretion dealing with confidential information.
• Familiarity with an Electronic Health/Medical Record.
• Experience with navigating HealtheLink.
• Knowledge of HIPAA regulations.
• Must have computer skills and proficiency in Word, Excel, and Google Workspace.
• Ability to work effectively with clients, staff, families, and community contacts.
• Ability to work two evening shifts per week, as assigned, to ensure clinic coverage.

Skills

• Communication skills
• Customer service
• Multi-tasking
• Detail-oriented
• Discretion with confidential information
• Electronic Health/Medical Record familiarity
• HealtheLink navigation
• HIPAA regulations knowledge
• Computer proficiency (Word, Excel, Google Workspace)
• Collaboration

Location

• Corporate Headquarters

Work Type

• Full-Time

Experience Level

• Minimum of 1 year reception experience in a medical or clinic setting

Education Level

• High School Diploma

Salary/Compensations

• $16.50 - $18.00 (hourly)

Benefits

• Medical plan insurance
• Dental plan insurance
• Vision plan insurance
• Flexible spending accounts
• Wellness program
• Employee assistance program
• 403B retirement plan
• Up to 11 paid holidays
• Up to 33 days of PTO per year

About the Company

• Gateway Longview’s Behavioral Health & Preventive Services programs support children and youth ages birth-21 years struggling with behavioral, social, and emotional challenges.
• Gateway Longview is committed to championing the principles of anti-racism, justice, and equity.
• We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission.
• We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.
• Gateway Longview has a strong investment in developing the future leaders of the organization through trainings, advancement opportunities, and a formal leadership pipeline.

Equal Opportunity

• Gateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity.
• We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission.
• We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.
• An EEO/AA Agency
• We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.