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About the Role

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating (work) to nearby stores when needed.

Responsibilities

• Effectively identifies and responds to customers’ needs.
• Processes customer transactions including check cashing, money transfers, bill payment and selling pre-paid products.
• Ensures all necessary information is in place prior to completing transactions.
• Opens new preferred customer accounts and issues preferred customer cards.
• Ensures completion of customer transactions in a timely and courteous manner.
• Establishes and maintains customer accounts by updating information.
• Maintains working knowledge of all Payomatic’s products and services.
• Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services professionally and courteously.
• Promotes Payomatic’s services by offering customers information on valuable services.
• Performs check verification using the Loss Prevention Department.
• Sells money orders, postage stamps, Metro cards etc.
• Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures.
• Follows all Company’s cash handling procedures.
• Maintains cleanliness and organization of the Secure (teller) Area throughout the shift.
• Performs routine store cleaning duties including sweeping and mopping, wiping down surfaces, and maintaining a professional customer environment.
• Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas.
• Cleans and restocks restrooms, including replenishing supplies.
• Performs opening and closing cleaning routines as assigned.
• Follows all safety and sanitation procedures when handling cleaning materials and equipment.
• Performs cash drawer opening and closing procedures; reconciles transactions performed during shift.
• Performs other duties as assigned by supervisor.

Requirements

• One to two years related experience or equivalent.
• Superb customer service skills.
• Excellent communication skills.
• Proficient computer operator.
• Commitment to excellence and high standards.
• Strong multi-tasking skills.
• Ability to work independently and as a member of a team.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Bilingual language (English/Spanish) skills are required.
• Ability to stand for long periods of time.
• Ability to calculate figures and amounts.
• Ability to work at different stores as the need arises (floating).
• Ability to work at least 8 hours in confined areas without leaving the store.
• Ability to work alone throughout the shift.
• Ability to perform light physical tasks including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment.
• Ability to open and close the store when required.
• Ability to adapt well in the face of workplace stressors.
• Ability to understand directions and adhere to established policies and procedures.
• Ability to uphold Banking-related Compliance rules and regulations.
• Ability to maintain a harmonious work environment with colleagues.

Skills

• Customer Service
• Check Cashing
• Money Transfers
• Bill Payment
• Pre-paid Products
• Account Management
• Computer Proficiency
• Multi-tasking
• Communication
• Bilingual (English/Spanish)

Location

• Store 108 – 254 Livonia Avenue, Brooklyn NY 11212
• Various locations within the same Brooklyn area as needed (floating)

Work Type

• Full-time
• In-person

Experience Level

• 1-2 years related experience or equivalent

Salary/Compensations

• $17.00 per hour

Benefits

• Short-term incentives
• Medical
• Dental
• Vision
• Life Insurance
• Sick Leave

About the Company

• Pay-O-Matic is New York City’s most accessible financial services company —transforming lives and communities.
• We are a diverse and passionate customer-centric company with scores of employees working in more than 100 locations.
• We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services.
• We support our employees in achieving their professional aspirations with opportunities to learn new skills and build a career.
• POM values in-person collaboration, learning, and ideation whenever possible.
• We believe connecting face-to-face helps us learn from peers, problem-solve together, and innovate.

Equal Opportunity

• We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
• We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
• The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.