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About the Role

The Casino housekeeper is responsible for cleaning and maintaining all public and associate areas of the casino property, and its off-site facilities, with a high level of quality in accordance to Casino standards. The ideal candidate will promote a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and be comfortable responding to and carrying out specific guest needs and requests.

Responsibilities

• Exhibits a friendly, helpful and courteous manner when dealing with guests and associates.
• Performs general cleaning of all casino areas, excluding kitchen and bar.
• Cleans and vacuums all on-site offices and off-site facilities.
• Transports all trash to dumpsters.
• Cleans and maintains front entryway and Porte Cochere of all trash and ashtrays.
• Maintains a floor care schedule including stripping, waxing, buffing linoleum, extracting and buffing carpets, and cleaning/sealing tile grout.
• Cleans and maintains all floor thresholds.
• Polishes brass on doors and bars.
• Extracts gaming tables.
• Maintains a maintenance program for all machines.
• Reports all machine repairs to the Department Manager.
• Performs stain and gum removal.
• Delivers a service level that creates a positive, memorable guest experience.
• Maintains a clean, safe, hazard-free work environment.
• Demonstrates commitment to responsible gaming and alcohol services.
• Ensures prompt and discreet notification to managers of any observed illegal acts or internal ethics violations.
• Promotes positive guest and team member relations.
• Works flexible schedules, including nights, weekends, and holidays.
• Performs other duties as assigned by the Housekeeping Manager.

Requirements

• Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and series of numbers.
• Ability to print and speak simple sentences.
• Ability to read and comprehend simple instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to add and subtract, multiply and divide using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Regularly required to stand, walk, use hands and fingers, handle, feel, and reach with hands and arms; talk or hear.
• Frequently required to climb or balance and stoop, kneel, crouch, or crawl.
• Required to push cleaning cart and operate vacuums.
• Must be able to push or lift approximately 50 to 100lbs of furniture, equipment, trash, and linens.
• Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License.
• Requires a criminal background check.
• Must submit to and pass a drug test for illegal substances prior to employment confirmation.

Skills

• Cleaning
• Customer service
• Communication
• Problem-solving
• Teamwork

Location

• Casino property
• Off-site facilities

Work Type

• Full-time
• Part-time

Experience Level

• Previous experience preferred

Education Level

• Some High School

Salary/Compensations

• $16.00 per hour

About the Company

• The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.

Equal Opportunity

• The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.