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About the Role

The Cage Cashier is responsible for providing exceptional front-line guest service, executing promotions, special events, and box office sales. This role involves managing a cash drawer, inventory of cash, coin, and gaming chips, and processing fills/credits for table games. The candidate is expected to work collaboratively with co-workers to ensure an efficient work environment.

Responsibilities

• Exhibits a friendly, helpful, and courteous manner when dealing with guests and associates.
• Utilizes the 3 Feathers Guest Service Standards during all interactions.
• Handles cash and balances the Cash Drawer, Main, or Chip Bank at the end of the shift.
• Exchanges US & CND cash & coin, slot tickets, gift certificates & table games chips.
• Processes Winners Club Paid out Vouchers.
• Collects and inventories unsecured currency and found money.
• Reports any suspicious incidents to the Cage Shift Manager.
• Cashes personal and travelers checks in compliance with approved procedures.
• Processes Credit Card and Debit Card cash advances and purchases.
• Exchanges Canadian to and from American Currency.
• Handles and addresses cash transaction issues/disputes.
• Records applicable federal cash transactions within computerized software.
• Maintains accurate records of all fill/credit transactions within the chip bank.
• Stays up-to-date with promotional P&Ps and executes accordingly.
• Assists guests with win/loss requests and sends to Revenue Audit.
• Assists guests on the gaming floor with accessing free credit and other issues.
• Enrolls guests in Winners Club and handles routine customer complaints and incidents.
• Issues and redeems promotional comps, coupons, and draw tickets.
• Maintains daily reports.
• Answers incoming telephone calls promptly and courteously.
• Assists in daily cleaning of all areas of the Cage department.
• Attends all mandatory training required by position.
• Performs other duties as assigned by Cage Supervisor/Shift Manager/Assistant Manager/Manager.

Requirements

• Must be responsible and able to work shift work, weekends, and holidays.
• Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License.
• Requires a criminal background check.
• Must submit to and pass a drug test for illegal substances prior to employment confirmation.

Skills

• Proficiency with IGT Advantage and Micros systems.
• Proficiency with Resort Advantage & Microsoft Office programs, including Outlook.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• French language is considered an asset.
• Must be able to count currency & coin accurately and in large quantities.
• Must be able to add/subtract simple math in head.
• Ability to calculate figures and amounts using an adding machine.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must have computer operating skills and ability to navigate through email software & program.
• Ability to comprehend procedures involving data entry and transaction recording.
• Ability to understand common terms used with computer systems.
• Regularly required to stand for long periods of time.
• Regularly required to use hands to finger, handle, or feel.
• Regularly required to reach with hands and arms.
• Regularly required to talk or hear.
• Occasionally lift and/or move up to 50 pounds.
• Occasionally push a wheeled cash cart across the gaming floor weighing approximately 100lbs.
• At times may be required to assist with pushing a large fill trolley on wheels with an approximate weight of 1000 lbs.

Location

• Akwesasne Mohawk Casino Resort

Work Type

• Full-time
• Shift work
• Weekends
• Holidays

Experience Level

• One to three months related experience preferred

Education Level

• High school diploma or general education degree (GED)

Salary/Compensations

• $16.00 per hour

About the Company

• The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.

Equal Opportunity

• The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.