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About the Role

Provide exceptional front-line guest service in Winners Club. Responsible for providing guest information regarding promotions and special events.

Responsibilities

• Be exceptionally friendly, helpful, and courteous when dealing with guests and fellow associates.
• Work with various computer systems.
• Follow promotions P&Ps and execute accordingly.
• Keep up to date on all promotions and events and be able to relay to customers.
• Assist guests with win/loss requests and send to Revenue Audit.
• Assist guests with accessing free credit and other issues.
• Handle routine customer complaints and incidents, exhibiting discretion in identifying situations that require the attention of the Manager.
• Maintain and order daily inventory of the club.
• Issue and redeem promotional comps and coupons.
• Maintain daily reports using Patron Management System.
• Enroll guests in Winners Club.
• Handle guest issues regarding locked PINs, lost cards, duplicate accounts, and other IGT Advantage system guest situations.
• Answer incoming telephone calls in a prompt and courteous manner, providing information to any inquiries.
• Maintain accurate guest information and confidentiality of all guest accounts.
• Perform other duties as assigned by the Winners Club Manager/Director.

Requirements

• High School Diploma or General Education Degree (GED).
• One to three months of related experience.
• Previous work experience providing exceptional guest service.
• Excellent computer knowledge, typing, and data entry abilities.
• Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License.
• Must pass a criminal background check.
• Must pass a drug test for illegal substances prior to employment confirmation.

Skills

• Guest service
• Computer systems
• Data entry
• Typing
• Customer complaint handling
• Telephone communication

Location

• Casino work environment

Work Type

• Full-time

Experience Level

• 1-3 months related experience

Education Level

• High School Diploma or GED

Salary/Compensations

• $17.00 per hour

About the Company

• The Mohawk Gaming Enterprise utilizes a Native American preference policy in hiring, training, and promotion.
• First priority will be given to enrolled members of the Saint Regis Mohawk Tribe.
• Second priority will be given to members of other federally recognized Tribal Nations and/or First Nations citizens from Canada.
• All other individuals will be third priority.

Equal Opportunity

• The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.