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About the Role
As Senior Receptionist at JD Healthcare, you will take a lead role in front-of-house operations, combining hands-on reception duties with supervisory responsibility for the reception team. You will be a visible, trusted presence for patients, visitors and colleagues alike — upholding service standards, resolving escalations and working closely with management to drive continuous improvement.
Responsibilities
- Oversee front-of-house day-to-day operations, ensuring consistently high standards of service delivery.
- Lead, motivate and support the reception team, providing clear direction, on-the-job guidance and constructive feedback.
- Act as the first point of escalation for reception-related issues, ensuring timely and effective resolution.
- Manage complex patient queries, bookings and front-of-house processes with accuracy and efficiency.
- Process patient payments accurately and ensure correct completion of end-of-day financial reporting.
- Maintain a clean, organised and fully stocked reception and waiting area, overseeing stock control and ordering clinic supplies.
- Liaise with IT, maintenance and external partners to resolve operational issues.
- Support the coordination of clinic events such as open days.
Requirements
- 1 year of experience in a receptionist, front-of-house or customer service role.
- Excellent interpersonal and communication skills with a warm, professional and patient-centred approach.
- Proven ability to lead, motivate and support a reception or front-of-house team.
- Confident user of Microsoft Office (Outlook, Excel, Word, Teams), patient management systems, CRM platforms and electronic medical records (EMR).
- Strong organisational skills with the ability to manage multiple priorities simultaneously, maintaining accuracy under pressure.
- Experience handling appointments, bookings and patient or customer enquiries.
- Familiarity with payment processing and basic financial administration.
- Exposure to healthcare, private clinics or similar environments.
- Strong IT literacy with experience using booking systems, databases or CRM platforms.
Skills
- Interpersonal skills
- Communication skills
- Leadership
- Team motivation
- Problem-solving
- Organisational skills
- Microsoft Office Suite
- Patient management systems
- CRM platforms
- EMR systems
- Payment processing
- Financial administration
Location
- Harley Street
- London Bridge
Work Type
- Full-time
Experience Level
- Senior
Benefits
- 32 days annual leave including bank holidays
- Life assurance
- Pension plan
- Workplace Nursery Scheme
- MyGym discounts
- Staff treatment discounts
- EV Car Scheme
- Cycle2Work
- Perkbox benefits platform
- Health and wellness programmes
- Ongoing learning and development opportunities
About the Company
- JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers.
- Operates brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom.
- Since 1985, has been supporting individuals and families through significant journeys.
- Combines world-class clinical expertise with genuine human care.
- Driven by a shared purpose: helping people build the families they dream of.
Equal Opportunity
- JD Healthcare is an Equal Opportunities employer.
- Committed to diversity and inclusion.
- Encourage applications from all backgrounds.