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About the Role

In this role, you will play a key part in delivering high-quality outcomes across small to intermediate retail and commercial claims. You’ll work closely with customers and brokers, providing prompt, professional communication while managing claims through effective investigation, reserving and adjustment.

Responsibilities

• Manage an allocated portfolio of property claims, analysing the first report to determine the nature of loss, coverage and scope of damage.
• Assess claims in line with Chubb’s service level and quality requirements, as well as the General Insurance Code of Practice, including determining coverage, reserving within required timeframes, making payments, responding to customer queries, providing updates and requesting additional information.
• Communicate effectively by telephone and written correspondence with brokers, claimants and other relevant parties.
• Accurately and promptly document all claim developments in the claim workstation file.
• Participate in Claims Department and company-wide training as required.
• Seek technical guidance when handling claims that exceed delegated authority.
• Respond to enquiries and escalations from underwriters, brokers and customers, and collaborate with underwriters, Compliance and other departments as needed.
• Proactively apply claims policies and procedures, including Chubb’s approach to fraud, salvage, cost containment and complaints.
• Use sound judgement when determining final claim outcomes, considering the nature of loss, liability, damage, coverage and applicable limits.
• Negotiate compromise settlements where appropriate.
• Participate in claims meetings with internal and external stakeholders as required.
• Manage the use, work product and expense of external vendors effectively.
• Monitor service provider performance and processes, making recommendations where needed and escalating breaches to Claims Management.
• Assist with daily payments, audits and other administrative tasks as required.
• Support the wider Claims Department and adapt to changing business needs and staffing requirements.
• Undertake any other duties as required by the Team Leader.

Requirements

• Ability to manage an allocated portfolio of property claims.
• Ability to analyse the first report to determine the nature of loss, coverage and scope of damage.
• Ability to assess claims in line with Chubb’s service level and quality requirements, and the General Insurance Code of Practice.
• Ability to determine coverage, reserve within required timeframes, make payments, respond to customer queries, provide updates and request additional information.
• Ability to communicate effectively by telephone and written correspondence with brokers, claimants and other relevant parties.
• Ability to accurately and promptly document all claim developments in the claim workstation file.
• Ability to seek technical guidance when handling claims that exceed delegated authority.
• Ability to respond to enquiries and escalations from underwriters, brokers and customers.
• Ability to collaborate with underwriters, Compliance and other departments as needed.
• Ability to proactively apply claims policies and procedures, including Chubb’s approach to fraud, salvage, cost containment and complaints.
• Ability to use sound judgement when determining final claim outcomes, considering the nature of loss, liability, damage, coverage and applicable limits.
• Ability to negotiate compromise settlements where appropriate.
• Ability to manage the use, work product and expense of external vendors effectively.
• Ability to monitor service provider performance and processes, making recommendations where needed and escalating breaches to Claims Management.
• Ability to assist with daily payments, audits and other administrative tasks as required.
• Ability to support the wider Claims Department and adapt to changing business needs and staffing requirements.

Skills

• Claims management
• Investigation
• Reserving
• Adjustment
• Customer service
• Communication (written and verbal)
• Documentation
• Technical guidance
• Collaboration
• Policy application
• Fraud assessment
• Salvage management
• Cost containment
• Complaint resolution
• Judgement
• Negotiation
• Vendor management
• Performance monitoring
• Audit support
• Administrative tasks

About the Company

• Chubb is a world leader in insurance.
• Operations in 54 countries and territories.
• Provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
• An underwriting company that assesses, assumes and manages risk with insight and discipline.
• Services and pays claims fairly and promptly.
• Defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally.
• Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.
• Maintains executive offices in Zurich, New York, London, Paris and other locations.
• Employs approximately 40,000 people worldwide.
• Additional information can be found at: www.chubb.com

Equal Opportunity

• Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace.
• Supports applications from all members of our community and equitable access to our employment opportunities.
• Open to discussing workplace flexibility in all vacancies.
• Ensures we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements.
• Encourages candidates to let us know if they require any adjustments to the recruitment process so we can support them to present their best self.