Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Radiant Plumbing & Air Conditioning is seeking a dispatcher to manage incoming calls, coordinate schedules, and support the sales team. This role is crucial for ensuring efficient operations and excellent customer service.
Responsibilities
- Take incoming calls from technicians for kick-ups across multiple departments
- Dispatch and debrief the sales team
- Organize and coordinate daily schedules based on call priority and technician skill set
- Communicate with customers in a timely and effective manner
- Understand sales goals and help hold the team accountable
Requirements
- Experience in the home services industry is highly preferred
- Thrives in a fast-paced environment
- Strong attention to detail
- Excellent critical thinking and problem-solving skills
- Resourceful and proactive
- Superhuman ability to multitask
- Delivers a 5-star customer experience
- Empathetic with a positive attitude
- Has a backbone; dispatchers thrive under pressure
- Driven to achieve excellence
- Proficiency with Microsoft Office or Google Workspace
- ServiceTitan experience is a MUST
- Ability to multitask and quickly shift priorities
- Excellent organizational skills
Skills
- Microsoft Office
- Google Workspace
- ServiceTitan
- Multitasking
- Organizational skills
- Critical thinking
- Problem-solving
- Customer service
Location
- Remote
Work Type
- Work from home
- Full-time
Education Level
- High school diploma or GED
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Employee Discounts
- 401(k) with 4% company match
- PTO
- Paid Holidays
- Paid Parental Leave
- Company-provided laptop
- Company-provided monitor
- Company-provided headset
About the Company
- Since 1999, Radiant Plumbing & Air Conditioning has been Austin’s bold and quirky solution for all things plumbing and air conditioning.
- We don’t just stand out, we shine!
- From memorable service to a fun-loving company culture, we’re a team that has your back.