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About the Role

You will help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on coaching, and a passion for customer service, you will ensure every interaction reflects Farm Boy’s commitment to the best fresh shopping experience.

Responsibilities

• Deliver warm, confident, and engaging customer service.
• Greet, engage, process, and bag customer purchases, collecting accurate tenders.
• Supervise the front-end team and provide floor support by delegating tasks, coordinating meal breaks, and ensuring daily readiness for business.
• Support a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations, service standards, and service excellence.
• Assist the management team with cashier balancing, change orders, overrides, cart retrieval, and handling returns and refunds.
• Support closing procedures by delegating tasks and ensuring completion of end-of-day responsibilities.
• Assist with the safe handling and sale of alcohol at applicable locations.
• Follow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use.
• Support the team with additional duties on a periodic basis.

Requirements

• A genuine passion for delivering engaging and exceptional customer service.
• Partial completion of a post-secondary program plus a minimum of 1 year of progressively responsible experience in a similar role (or an equivalent combination of education and experience).
• The ability to work independently while taking pride in exceptional quality, attention to detail, and strong cleanliness standards.
• For locations selling alcohol: minimum age of 18 years and Smart Serve certification (or willingness to complete).
• Strong mathematical skills with a high degree of accuracy in cash handling and transaction processing.
• A collaborative leadership style supported by clear and effective organizational and communication skills.
• Thrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

Skills

• Customer service
• Leadership
• Coaching
• Operational readiness
• Cash handling
• Transaction processing
• Organizational skills
• Communication skills
• Smart Serve certification

Location

• Masonville

Work Type

• Full-time

Experience Level

• 1 year of progressively responsible experience

Education Level

• Partial completion of a post-secondary program

Salary/Compensations

• CAD 18.05 - hourly

Benefits

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

About the Company

• If you’re looking for more, you’ve come to the right place.
• From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special.
• Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Equal Opportunity

• We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
• We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.