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About the Role

The Technical Support Officer provides broad-ranging support to users, undertakes hardware engineering and software configuration activities, and troubleshoots and resolves issues across the NSWPF ICT environment.

Responsibilities

• Provide broad-ranging support to users.
• Undertake hardware engineering and software configuration activities.
• Troubleshoot and resolve issues across the NSWPF ICT environment.

Requirements

• Knowledge of ServiceNow, Microsoft Intune, Samsung Knox, iOS and Android Mobile Devices.
• Advanced Excel and PowerBI skills.
• Stakeholder management.
• Business process development and optimisation.
• Strong communication skills.
• Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
• Must undergo a rigorous National Police (criminal history) Check.
• Must obtain and maintain a Security Clearance as determined by the NSW Police Force.

Skills

• ServiceNow
• Microsoft Intune
• Samsung Knox
• iOS Mobile Devices
• Android Mobile Devices
• Advanced Excel
• PowerBI
• Stakeholder management
• Business process development
• Business process optimisation
• Strong communication

Location

• Parramatta

Work Type

• Temporary Full-Time

Salary/Compensations

• competitive salary

Benefits

• Flexible work options
• Opportunity to purchase leave
• Annual leave loading
• Corporate wellbeing programs including seminars and the Fitness Passport
• Free annual influenza vaccination
• Salary packaging options via superannuation contributions or a novated vehicle lease
• Convenient location for public transport and to shops etc
• In-house gym facilities

About the Company

• The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

Equal Opportunity

• At the NSW Police Force, we are proud to be an employer of a diverse range of people.
• We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
• We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
• If you identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au.
• If you identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au.
• If you are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au.