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About the Role

The Front Desk Staff is responsible for providing exceptional customer service and supporting front desk operations. This role involves handling inquiries, managing check-ins/outs, and completing administrative tasks to ensure a positive and professional experience for all members and guests.

Responsibilities

• Greet members and guests with a warm, professional demeanor upon arrival and departure.
• Handle inquiries and provide information about club amenities, services, and events.
• Assist with special requests, ensuring a positive experience for all members and guests.
• Manage the check-in and check-out process for members and guests efficiently.
• Verify membership status, collect fees, and issue access cards or keys as needed.
• Maintain accurate records of member and guest visits.
• Monitor and ensure that the front desk area and lobby are clean, organized, and well-maintained.
• Report any maintenance or safety issues to the appropriate personnel.
• Ensure that all club policies and procedures are followed by members and guests.
• Answer and direct phone calls, emails, and other communications to the appropriate departments.
• Schedule and confirm appointments or reservations for club facilities and services.
• Process payments and handle cash or credit transactions accurately.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or front desk role in a golf and country club or fitness center setting is preferred.
• Strong interpersonal and communication skills, with a friendly and professional demeanor.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Proficiency in using office equipment, such as computers, telephones, and reservation systems.
• Basic knowledge of club operations and amenities is a plus.
• Frequent sitting, standing, walking, and driving.
• Occasional exposure to temperature changes, dust, fumes, or gases.
• Squatting, kneeling, reaching, grasping, twisting, and bending.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
• Talking, hearing, and seeing.
• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Skills

• Customer service
• Front desk operations
• Communication skills
• Interpersonal skills
• Office equipment proficiency
• Reservation systems proficiency
• Payment processing
• Record keeping
• Problem-solving

Location

• Onsite

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off
• Leave programs

About the Company

• Invited is the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.
• Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.
• We are dedicated to building relationships and enriching the lives of our members, guests, and employees.

Equal Opportunity

• Invited is an Equal Employment Opportunity Employer.