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About the Role

Responsible for providing elite support services to KLA PCB Territory customers, ensuring all Orbotech systems perform accurately to drive customer satisfaction and perceived value.

Responsibilities

• Provide service support to customers including system commissioning, breakdown repairs, and preventative maintenance.
• Develop strong customer relationships to facilitate the sale of the company's product portfolio.
• Complete all field reports accurately.
• Represent KLA Company culture and values professionally.

Requirements

• Ability to work autonomously.
• Willingness to travel to support the customer base as needed (estimated 50-60%).
• Ability to frequently lift 50 lbs, occasionally overhead.
• Ability to bend from the waist and lift items overhead safely.

Skills

• Solid background in electronics, mechanical engineering, and vacuum technology.
• Basic knowledge of Printed Circuit Board technologies.
• Proficiency in diagnosing and resolving Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.
• Solid understanding of WinNT, Win XP, Win7 & 10, Linux, and MS Office products.
• Excellent communication and customer interfacing skills.
• Good interpersonal skills.
• Adaptable approach to working hours, locations, and conditions.
• Flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended periods, often in difficult conditions.
• Detailed and logical approach to problem solving.

Location

• USA-TX-Austin-KLA

Work Type

• Full-time

Experience Level

• 2 years of related work experience

Education Level

• Bachelor's Level Degree

Salary/Compensations

• $29.19 - $49.62 Per Hour

Benefits

• Participation in performance incentive programs.
• Eligibility for medical, dental, vision, and life insurance.
• Voluntary benefits.
• 401(K) with company matching.
• Employee Stock Purchase Program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits.
• Wellness benefits including an Employee Assistance Program (EAP).
• Paid time off.
• Paid company holidays.
• Family care and bonding leave.

About the Company

• KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
• KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
• KLA focuses on innovation and invests 15% of sales back into R&D.
• Expert teams of physicists, engineers, data scientists and problem-solvers collaborate with leading technology providers.
• The KLA Services team headquartered in Milpitas, CA, is the service organization comprising Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
• The KLA Services organization partners with field teams and customers to maintain high product performance and productivity through a flexible portfolio of services.
• Services include proactive management of tools, expertise in optics, image processing and motion control, worldwide service engineers, 24/7 technical support, knowledge management systems, and an extensive parts network.

Equal Opportunity

• KLA is proud to be an Equal Opportunity Employer.
• Qualified individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
• Contact talent.acquisition@kla.com or +1-408-352-2808 to request accommodation.
• KLA does not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement.