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About the Role

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Responsibilities

Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation.
Analyze, maintain, and reconcile various reports to ensure contractual requirements are met.
Proactively connect with the supervisor regarding customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
Be involved with safety programs such as hazard identification, inspections, and incident reporting/investigation as required.
Engage in process improvement activities.
May perform other responsibilities as assigned by management.

Requirements

High school diploma or equivalent required.
2 years of related experience within a laboratory setting is preferred.
Experience working in customer service is also a plus.
Able to read, write, and speak English fluently.
Strong verbal and written communication skills, and desire to deliver excellent customer service.
Maintain a professional appearance and demeanor in all interactions and uphold Thermo Fisher Scientific's values, including confidentiality.
Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
Independently operates handheld scanners to enter data in various systems as needed.
Possesses analytical skills to reconcile reports.
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
Uses organizational skills to multi-task and meet due dates as needed.
Works primarily at customer sites, which may require independent work.
Works in spaces where chemical-based allergens may be in use.
May wear personal protective equipment including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs.
Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
Ability to work overtime, as needed.
Must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements.
Customer requirements may differ from or exceed Thermo Fisher’s criteria.

Skills

Inventory/order management electronic systems
Customer service
Hazard identification
Inspections
Incident reporting/investigation
Process improvement
Verbal communication
Written communication
Customer service
Data entry
Report reconciliation
Computer proficiency
Microsoft Office suite
Organizational skills
Multi-tasking
Manual material handling

Location

Customer sites

Work Type

Standard (Mon-Fri)
Full-time

Experience Level

2 years of related experience
Customer service experience

Education Level

High school diploma or equivalent

Salary/Compensations

$28.20/hr
Hourly pay range estimated for this position based in California is $26.00–$28.30.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

Competitive remuneration
Healthcare
Range of employee benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

About the Company

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Equal Opportunity

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Thermo Fisher Scientific is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.