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About the Role

In partnership with store leadership, work alongside store associates providing daily direction, communication, and training to execute daily action plans in accordance with Vera Bradley’s objectives and standards. As a Key Holder, you will be responsible for opening and closing the store, leading the team to reach sales goals, and providing an amazing shopping experience.

Responsibilities

• Set high standards and motivate the team to create The Experience.
• Exceed sales goals, build store traffic, convert Guests, interact with the product, and promote campaigns and contests.
• Act as a Brand Ambassador, modeling and upholding Vera Bradley Core Values.
• Assist leadership with planning, implementing, and maintaining visual merchandising brand standards.
• Perform store operational duties including inventory, ordering, training, Fussy Matrix, e-mailing and calling Guests, and opening/closing.
• Act as a liaison between store associates and store leadership.
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement, and shrink.

Requirements

• High school graduate or equivalent strongly preferred.
• Prior retail experience strongly preferred.
• Prior management experience strongly preferred.
• Experience in specialty retail strongly preferred.
• Experience with retail POS system a plus.
• Dependable with open availability and flexible to work nights, weekends, and holidays.
• Strong desire and ability to serve customers and solve problems.
• Ability to lead, motivate, and promote a team environment.
• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Must be polished, polite, and professional.
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast-paced environment.
• Constant walking and standing; frequent bending, stooping, and reaching.
• Must be able to work with strong fragrances and scents.
• Strong sensory skills such as good eyesight, good hearing, and dexterity.
• Ability to consistently lift 10-35 lbs; occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs.

Skills

• Customer service
• Problem-solving
• Leadership
• Team motivation
• Interpersonal communication
• Written communication
• Verbal communication
• Attention to detail
• Multitasking
• Professionalism
• Rapport building
• Confidence
• Tact
• Resourcefulness
• Adaptability
• Working under pressure
• Meeting deadlines
• Visual merchandising
• Inventory management
• Sales goal achievement

Work Type

• Full-time
• Part-time

Experience Level

• Prior retail experience strongly preferred
• Prior management experience strongly preferred
• Experience in specialty retail strongly preferred

Education Level

• High school graduate or equivalent strongly preferred

Salary/Compensations

• $15.81 - $23.68
• Starting Pay: $18.00 USD

Benefits

• Incentive eligible position, based on achievement of company and store metrics
• Opportunity to serve your community by taking advantage of volunteer paid time off
• Generous employee discount on Vera Bradley products
• Opportunities for leadership development, skill development and career advancement
• Holistic wellness program providing no cost access to a variety of financial, physical, and mental wellness experts
• DailyPay option for wage payment
• 401k with generous company match, immediate vesting (service and age requirement)
• Ancillary Benefits including pet insurance, cell phone discount, employee referral bonus and much more!

About the Company

• Vera Bradley began as an instinct. An instinct fueled by the optimism, passion, and bold self-expression of our founders, who imagined a more colorful, beautiful world — specifically a more beautiful world of bags and travel accessories. They listened to themselves and invited generations of women to listen to be their own muses. That, together with a passion for design, artistry, and craft, has inspired independent women everywhere to embrace their very personal and unique individual styles. We exist to champion all the ways women move today, enriching everyday moments and playing a supporting role in their adventures. We do that by listening to our own muse, and to yours. In a very real sense, Vera Bradley belongs to every woman who rejects the notion of sameness and the suggestion of conformity and chooses to be bold and expressive in all the ways that matter to them. Vera Bradley designs for you, because Vera Bradley is you. And you are your own muse.

Equal Opportunity

• Equal Opportunity Employer/Vets/Disabled
• Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.
• Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.