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About the Role

Cyberint, a Check Point company, is seeking a Customer Success Manager in the UK to manage the entire customer lifecycle, from onboarding to renewals, and champion customer interests to drive product enhancements and satisfaction.

Responsibilities

• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for ERM's clientele across the UK, ensuring optimal satisfaction and value realization.
• Champion customers' interests within ERM, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel customer feedback, reinforcing their voice within ERM's framework.

Requirements

• Minimum of 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• Prior experience in account management and/or commercial roles.
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
• Proficiency in English (Speaking, Reading, Writing) is essential.

Skills

• Cybersecurity
• Intelligence
• WEBINT

Location

• UK
• Great Britain
• Remote

Work Type

• Remote

Experience Level

• 6+ years
• 4+ years

Education Level

• Bachelor’s degree in engineering or a relevant discipline.

About the Company

• Cyberint is a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats.
• Cyberint was recently acquired by Check Point.
• Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024.
• Check Point has earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024).
• Check Point has been recognized as one of the World’s Top Female-Friendly Companies.