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Responsibilities
- Develop and maintain close relationships with customers throughout the lifecycle.
- Drive customer adoption of newly released product features.
- Collaborate with the Sales team to build customer strategies and identify new opportunities.
- Participate in the pre-sales process and manage customer onboarding.
- Advocate for customer needs and influence the product roadmap.
- Ensure customers are prepared to serve as references for Sales and Marketing.
- Maintain product knowledge-base guides and lead the development of a support community.
Requirements
- 2-4 years of experience as a Sales Executive or Account Manager.
- Experience in CSM or account management, preferably in SaaS or cybersecurity.
- Proven ability to cultivate lasting customer relationships.
- Technological mindset capable of engaging with IT managers and senior stakeholders.
- Exceptional written and verbal communication skills.
- Ability to convey complex technical messages clearly.
- Strong team player and collaborator.
- Must be eligible to work in the US without sponsorship.
Skills
- Account Management
- Customer Success Management
- SaaS
- Cybersecurity
- Technical Communication
- Strategic Planning
Location
- New Jersey, US
- Remote
Work Type
- Full-time
Experience Level
- 2-4 years
Education Level
- Degree in Business, Computer Science, Information Technology, or a related field
Salary/Compensations
- $90,000 - $105,000 base wage range
- Eligible for additional compensation including annual bonus or sales incentive
Benefits
- Healthcare benefits
- 401(k) plan with company match
- Short-term disability coverage
- Long-term disability coverage
- Basic life insurance
- Stock awards
- Employee stock purchasing plan
About the Company
- Leading global vendor of Cyber Security.
- Recognized by Time Magazine as one of the World’s Best Companies.
- Recognized by Newsweek as one of Americas Best Cybersecurity Companies.
- Forbes list of the World’s Best Places to Work for five consecutive years.
- Recognized as one of the World’s Top Female-Friendly Companies.
Equal Opportunity
- EOE M/F/Veterans/Disabled