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About the Role

As an Implementation Partner, you will work directly with new clients to configure and launch their SevenRooms platform. You will understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

Responsibilities

• Lead client onboarding, managing all onboarding activities including project kick-off, training, configuration, data migration, and launch.
• Manage multiple implementation projects simultaneously, ensuring they stay on schedule and align with customer goals.
• Tailor SevenRooms platform solutions to meet the unique needs of clients by understanding their goals.
• Act as a product expert, guiding clients on platform usage based on their business objectives.
• Collaborate with Sales and Customer Success teams to ensure a smooth client handoff and drive product adoption.

Requirements

• 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• Clear and confident communication skills, both written and verbal.
• Detail-oriented with strong critical thinking and problem-solving abilities.
• Experience in managing projects and keeping them on track.
• Ability to thrive in fast-paced, startup environments and work collaboratively.

Experience Level

• 2+ years

About the Company

• SevenRooms is a platform used by merchants globally, offering best-in-class tools for marketing, operations, and guest experience, integrated with its industry-leading CRM.
• SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests returning.
• In 2025, DoorDash acquired SevenRooms to enhance its in-store strategy and expand merchant-first offerings.
• The combination of DoorDash and SevenRooms integrates DoorDash’s scale and innovation with SevenRooms’ in-store capabilities to support hospitality businesses across all channels.
• SevenRooms plays a central role in DoorDash’s strategy to enable merchants to grow their businesses and connect meaningfully with guests.
• DoorDash is a technology and logistics company focused on empowering local economies.
• DoorDash is committed to supporting employee happiness, healthiness, and overall well-being through comprehensive benefits and perks.

Equal Opportunity

• We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
• We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
• We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
• If you need any accommodations, please inform your recruiting contact upon initial connection.