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About the Role

Advanced Navigation is seeking a Product Trainer & Technical Writer to design and deliver world-class technical training programs and author clear, concise technical documentation for their global customer base. This role bridges the gap between R&D and customers within the Global Services division.

Responsibilities

• Design, build, and maintain comprehensive technical training frameworks, including syllabi, slide decks, hands-on lab exercises, assessments, and e-learning modules.
• Deliver high-impact, engaging technical training sessions via face-to-face workshops, live webinars, and self-paced digital learning management systems.
• Create targeted onboarding training for enterprise clients to accelerate product adoption.
• Conduct product training sessions for internal teams (Sales, Customer Success, Engineering).
• Lead practical, hands-on technical training sessions, which may involve field testing or deploying navigation hardware in real-world environments.
• Write, edit, and maintain high-quality technical documentation, including User Manuals, Quick Start Guides, API reference materials, and Hardware Integration Guides.
• Translate complex engineering schematics, algorithms, and technical jargon into clear, structured, and easily digestible text and visual guides.
• Partner closely with R&D and Product Management to update documentation alongside software firmware updates and new hardware product lifecycles.
• Organize and optimize the online customer Help Center/Knowledge Base, ensuring articles are searchable, up-to-date, and intuitive.
• Actively collect post-training evaluations and analyze customer support tickets to identify gaps in user knowledge and documentation.
• Continuously improve instructional design methodologies, formatting standards, and delivery tools.

Requirements

• Master the technical complexities of Advanced Navigation’s hardware and software ecosystems.
• Possesses an innate ability to capture an audience's attention, read a room, and tailor complex technical explanations.
• Highly self-directed; capable of managing multiple concurrent training and writing deadlines.
• Fascinated by robotics, navigation, and hardware technology.
• Uncompromising standards regarding spelling, grammar, document structure, and formatting layout.
• Thrives in a fast-paced, rapidly scaling environment where product specifications, features, and company priorities can quickly evolve.
• Achieve consistently high Customer Satisfaction (CSAT) scores and Net Promoter Scores (NPS) on completed training programs.
• Maintain zero critical inaccuracies in published manuals and decrease "documentation-related" customer support tickets over time.
• Successfully deliver updated user documentation and training materials in alignment with major product and firmware release schedules.
• 6+ years of experience working as a Technical Trainer, Product Trainer, or Instructional Designer, with a heavy emphasis on writing your own documentation.
• Proven experience working within a deeply technical B2B industry (e.g., Robotics, Aerospace, Defense, Telecoms, Advanced Manufacturing, or Complex Software/SaaS).
• Demonstrated experience creating end-to-end training pathways, utilizing modern LMS platforms, and developing multimedia training materials.
• Exceptional ability to read, interpret, and explain technical engineering concepts (e.g., basic networking protocols, hardware interfaces, APIs, serial communication).
• Mastery of modern technical writing documentation tools (e.g., MadCap Flare, Confluence, GitBook, Markdown, Adobe Creative Suite) and e-learning creation software.
• Basic familiarity with programming languages (such as Python or C++) to accurately document APIs and configuration interfaces.
• Any prior exposure to Inertial Navigation Systems (INS), GPS/GNSS technology, robotics, or subsea acoustics is highly advantageous.
• Open to occasional domestic and international travel to deliver on-site training workshops for enterprise clients.

Skills

• Technical Training
• Product Training
• Instructional Design
• Technical Writing
• Curriculum Development
• E-learning
• LMS Platforms
• API Documentation
• Hardware Integration
• MadCap Flare
• Confluence
• GitBook
• Markdown
• Adobe Creative Suite
• Python
• C++
• Robotics
• Navigation Systems
• INS
• GPS/GNSS
• Subsea Acoustics

Location

• Australia

Work Type

• Full-time
• Occasional travel

Experience Level

• 6+ years

Education Level

• Bachelor’s degree in Engineering, Computer Science, Technical Communications, Education, or a related field.

About the Company

• Advanced Navigation is a global leader in high-accuracy navigation systems and robotics.
• Our products are engineered and manufactured in Australia to deliver mission-critical positioning data across sea, land, and air platforms—including subsea assets, autonomous ground vehicles, and aerospace applications.