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About the Role

Gilead Sciences is a biopharmaceutical company dedicated to creating a healthier world by developing innovative therapies for life-threatening diseases such as HIV, viral hepatitis, and cancer. We are seeking passionate and ambitious individuals to join our mission and make a direct impact. As a people leader, you will play a key role in evolving our culture and creating an inclusive environment where employees are developed and empowered.

Responsibilities

Standardize global solutions like Veeva CRM, PromoMats, and SFMC, adapting them to Japanese business processes while understanding global standards.
Propose and implement standardized solutions by understanding differences between global standards and Japanese business processes, as well as inter-BU differences.
Deploy various solutions across BUs to standardize Gilead Japan's operational model.
Provide user training and support for solution adoption.
Improve efficiency in promotional material creation and review processes by collaborating with global internal vendors and review departments.
Promote the use of Modular Contents within PromoMats to accelerate content creation.
Optimize and improve digital solution operations, including AI solutions, by monitoring usage and business processes.
Build and drive operational models for locally implemented AI solutions.
Propose and execute improvement measures based on issues, KPIs, and operational metrics.
Coordinate information and operations with multiple global teams and CPC.
Liaise with internal team members, IT, BU marketing departments, and material review departments.
Manage external vendors.
Ensure compliance with digital initiatives and material management.
Establish appropriate business flow designs.

Requirements

Operational experience with global internal digital solutions (e.g., CRM, PromoMats, SFMC) and the ability to conceptualize, design, and implement appropriate models for the Japanese market.
Proficiency in Microsoft Office and Tableau for data aggregation, integration, analysis, and visualization/reporting of user/system requirements and initiatives.
Understanding of multi-channel data management, including digital channels, and the ability to handle internal activity data, secondary data, and external data.
Understanding of AI solutions and tools, with a continuous learning approach to explore their application.
Knowledge of data privacy and compliance within the pharmaceutical industry for appropriate operational management.
Vendor management skills (contract, cost, time, quality management) to facilitate collaboration with external partners.
Cross-departmental communication skills to drive projects smoothly.
Ability to understand stakeholder requests, negotiate, and coordinate in both Japanese and English.

Skills

Veeva CRM
PromoMats
SFMC (Marketing Automation)
Microsoft Office
Tableau
AI solutions
Vendor management
Data analysis
KPI design

Location

Japan

Work Type

Full-time

Experience Level

3+ years of experience in Commercial IT, CRM operations, or digital initiative planning/operations within the pharmaceutical or healthcare industry.

About the Company

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people.
The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer.
Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.