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About the Role

This role serves as a key liaison between United and its Partners (Subcontractors) within specified regions. It involves collaborating internally with departments like Retention, Learning & Development, Finance, and Equipment Services, and externally with third-party vendors to ensure Partner needs are met and customer expectations are exceeded. The role also focuses on enhancing Partner skillsets, performance, and experience, while ensuring legal and process compliance, managing recruitment and performance, handling Partner Change Overs (PCOs), and addressing issue escalations.

Responsibilities

Execute United Services Group’s Vision, Mission, Values and Strategic plans.
Manage the Partner Recruitment process and create a Resource Pool of trained Partners within the regions.
Ensure legal compliances of Partners by implementing United Hiring Packages.
Provide key support to the Regional teams in managing the performance management process with the Partners.
Lead and manage the Partner Change Over (PCO) process within United and with external vendors.
Manage the Partner Issues Escalation process.
Attend legal “Discoveries” on behalf of United Services Group, if required.
Conduct Calibration Walks with Account Management teams and Partners.
Implement guidelines, processes, and procedures for the Partner Relations Department.
Ensure overall compliance of guidelines, policy & procedures with Partners and their cleaners.
Ensure data integrity pertaining to Partners within Salesforce.

Requirements

Available to address customer and Partner needs and concerns in a timely manner.
Willing to travel frequently within the designated territory or outside the province as may be required.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.

Skills

Business acumen
Task management & Planning skills
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills
Needs assessment and information gathering
Advanced Technology competency
Managing budgeting & costing (Cost Breakdowns)
Expertise in floor-care and cleaning procedures is an asset
Process and compliancy driven
Superior time management and problem-solving skills
Ability to work independently

Location

Canada

Work Type

Full-time

Experience Level

Minimum of 5 years’ operational experience

Education Level

Post-secondary degree in business administration or related field

Benefits

Competitive compensation & benefits plan
Health, dental and vision
Pension plan after 1 year

About the Company

Established Canadian facility, maintenance company.
Provide a variety of services to large retail and commercial businesses nationally.