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About the Role

As Lead Product Designer – Marketplace, Global App, you will own the design craft of Ticketmaster’s native iOS and android app end-to-end, setting the bar the team designs to, partnering peer-to-peer with product, engineering and the wider design group to shape how millions of fans experience live events on mobile.

Responsibilities

• Own the native design vision for the app as a surface
• Set the native craft bar for the app team – HIG and Material Design fluency, native gestures, motion, platform-specific decisions
• Partner peer-to-peer with product, engineering and business stakeholders
• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Conduct user/market, usability and competitive design research where required
• Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Leverage AI tools to accelerate design exploration, prototyping and cross functional collaboration with product and engineering
• Work with the Analytics and Product Management teams to make measurable UX decisions
• Understand and translate the long-term vision and strategic business goals into compelling design solutions
• Remain informed of best practices, especially within the mobile app landscape

Requirements

• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, interface design, mobile app design, interaction design
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in Figma and/or other industry leading software
• Experience working on pattern libraries and design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• Deep, hands-on native iOS and Android design experience with opinions on HIG vs Material trade-offs, native gesture and motion patterns, and platform-specific edge cases. Mobile-first responsive work is not a substitute
• Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design-to-code handoff
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: Swift / CSS / React etc is preferred
• An understanding of grid systems, layout, typography and graphic design strongly desired
• Experience with usability testing and report generation beneficial
• Strong creative problem-solving skills
• Excellent written, verbal communication and storytelling skills
• Challenges product strategy with credibility
• Ability to juggle and manage simultaneous concurrent requests within the same project area
• A keen eye for detail in designs and requirements
• Confidence in understanding complex business, system, and user flows and processes
• An active communicator - proactively raising questions and issues as encountered
• A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
• Slight flexibility in hours to accommodate our globally distributed team
• Have a hunger and passion for excellence
• Portfolio required for application

Skills

• UX design
• Interface design
• Mobile app design
• Interaction design
• Figma
• Pattern libraries
• Design systems
• Native iOS design
• Native Android design
• AI tools in design workflows
• Swift
• CSS
• React
• Grid systems
• Layout
• Typography
• Graphic design
• Usability testing
• Report generation

Location

• Los Angeles, CA
• New York, USA

Work Type

• Permanent
• Full-Time

Experience Level

• Experienced
• Lead

Salary/Compensations

• $148,000.00 USD - $185,000.00 USD

Benefits

• Medical, vision, dental and mental health benefits for you and your family
• Access to a health care concierge
• Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave
• Fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live
• Tuition reimbursement
• Student loan repayment
• Volunteer time off
• Crowdfunding match
• Generous vacation
• Retirement benefits
• Six months of paid caregiver leave for new parents including fostering
• Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

About the Company

• As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love.
• We create access, so they can make their next live event unforgettable.
• We create delight.
• Ticketmaster has a commanding global presence with thousands of events being purchased across 20+ markets, and we are focused on delivering our new experiences to all users regardless of where they are located.
• We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
• Our mission at Ticketmaster is to connect people around the world to the live events they love.
• Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services.
• Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
• We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.
• Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
• Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
• We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Equal Opportunity

• We aspire to build teams that reflect and support the fans and artists we serve.
• Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.
• As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
• Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
• We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
• We also afford equal employment opportunities to qualified individuals with a disability.
• For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
• As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
• Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
• Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
• Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.