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About the Role

The Coordinator provides overall team leadership and ensures the effective delivery of harm reduction and outreach services. This role oversees day-to-day operations, including Case Manager services, and supports clients by facilitating optimal care through a range of assistance and resources. The Coordinator develops and maintains relationships with network partners, represents the organization at system tables, and ensures staff are informed about program operations and documentation requirements.

Responsibilities

Oversee all aspects of site management, including maintenance, security, and regulatory compliance.
Promote client independence through coaching, mentoring, and advocacy.
Provide direction to front-line staff, including scheduling, training, recruitment support, and performance management.
Build and maintain partnerships with service providers through outreach and communication.
Manage daily operations, maintain records, oversee petty cash, and ensure proper incident reporting.
Contribute to service planning, quality improvement, and program evaluation.
Facilitate client meetings and group activities to support well-being.

Requirements

Degree or diploma in health care, social services, or a related field.
Minimum 5 years of relevant experience in the mental health sector.
Understanding of harm reduction and Psychosocial Rehabilitation (PSR) principles.
Experience supporting individuals living with HIV, 2SLGBTQ+ individuals, BIPOC communities, and those with mental health or addiction challenges.
Experience in program development, planning, evaluation, and group facilitation.
Experience in conflict resolution and mediation.
Computer literacy for documentation and reporting.
Satisfactory vulnerable sector check (VSC).
Valid Ontario driver’s license is an asset.

Skills

Team leadership
Case management
Harm reduction
Psychosocial Rehabilitation (PSR)
Intake presentation
Group facilitation
Crisis intervention
Advocacy
Problem-solving
Conflict resolution
Mediation
Relationship-building
Time management

Location

Toronto, ON

Work Type

Onsite
Full-time

Experience Level

5+ years

Education Level

Degree or diploma in health care, social services, or a related field

Salary/Compensations

$67,011 - $79,010 Annually Prorated

Benefits

Medical, dental, and vision insurance
Life insurance
Long-term disability
Defined Benefits Pension Plan
24/7 Employee Assistance Program
E-learning program
Paid vacation time
Paid personal and sick days
Professional development budget
Corporate Gym membership rate
Access to Perkopolis discount program
Unlimited DEI trainings
Tuition reimbursement program
Maternity and parental leave top-up

About the Company

LOFT Community Services is a charitable organization supporting people with complex issues including mental and physical health challenges, substance use, poverty, and homelessness.
One of Ontario’s largest mental health service providers.
Nonprofit Employer of Choice™ Award (NEOC) recipient.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and building a workforce that reflects the diversity of the community.
Committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.