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About the Role

Own the post-sale technical partner journey by driving successful go-lives, measurable business outcomes, partner health, executive alignment, renewals, and expansion opportunities across Bland's partner network.

Responsibilities

• Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion
• Identify, evaluate and onboard new service partners
• Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents
• Diagnose implementation blockers before they become major partner or customer risks
• Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production
• Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities
• Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland
• Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing
• Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI
• Support renewal cycles either independently or in partnership with AEs / commercial owners

Requirements

• 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar
• Experience owning post-sale success and outcomes for enterprise partners or customers
• Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience
• API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems
• Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution
• Highly self-directed — does not need heavy management or a fully built playbook to be effective
• Willing and excited to work from San Francisco and travel to partner and customer sites as needed

Skills

• REST
• JSON
• SQL

Location

• San Francisco

Work Type

• Onsite
• Travel

Experience Level

• 5+ years

Benefits

• Full benefits package

About the Company

• Bland AI is the voice AI platform built for enterprises with high-volume, complex call center operations.
• Founded by Sobhan Nejad and Isaiah Granet in San Francisco, Bland started by solving the core infrastructure problem that made voice AI unusable for business: latency, reliability, and the inability to handle real-world complexity.
• Bland's platform fully resolves up to 65% of inbound calls autonomously – handling not just FAQs, but multi-step workflows, authentication logic, business-rule-based routing, and live data lookups.
• For large call center operators, each percentage point of resolution Bland drives is worth $500K–$1M+ per year in savings.
• Bland's biggest technical differentiator: they own and operate the entire voice AI stack in-house – transcription, LLM, and TTS – rather than relying on third-party API providers.
• This is a deliberate architectural choice that enables the uptime guarantees, data security standards, and customization depth that regulated industries require.
• Bland is moving rapidly upmarket and building out a partner ecosystem across financial services, healthcare, insurance, travel, telecommunications, and large-scale call center operations.