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About the Role

The Enrollment + Partnerships Manager will own the complete student journey, serving as the primary point of contact for families and partners. This role manages inquiries, program placement, invoicing, and new business initiatives to provide a premium experience and drive enrollment growth.

Responsibilities

• Manage end-to-end registration processes using Launch’s enrollment systems.
• Respond to inbound family leads, support waitlist management, and coordinate student intakes.
• Address requests for proposals and coordinate final program designs for in-school programming.
• Manage customer accounts, including receivables and credits/refunds.
• Lead periodic invoicing for school partners and families.
• Act as the primary liaison for parent concerns, schedule changes, and general inquiries.
• Serve as the primary point-of-contact for in-school relationships.
• Identify and attend community events and school fairs to represent the Launch brand.
• Proactively identify and reach out to new potential partners.
• Draft and schedule email newsletters and community updates.
• Organize digital assets for promotional materials.
• Manage social media postings.
• Provide support for advertising initiatives, both print and online.

Requirements

• 2–4 years in account management, customer success, or administrative management.
• Experience ideally within an education, camp, or enrichment setting.
• Exceptional written and verbal communication skills.
• High attention to detail for financial and billing tasks.
• Proficiency in CRM or enrollment software and Google Workspace.
• A professional, empathetic, and service-oriented demeanor.

Skills

• CRM software
• Enrollment software
• Google Workspace
• Written communication
• Verbal communication
• Attention to detail
• Customer service

Location

• 173 W 81st Street, New York, NY 10024

Work Type

• Full-Time
• On-Site

Experience Level

• 2-4 years

Salary/Compensations

• Base Salary: $45,000 – $50,000 per year
• Expected First-Year Total Earnings (OTE): $55,000 – $65,000+

Benefits

• Performance Incentives: Uncapped performance bonuses tied directly to enrollment growth, client retention, and data accuracy KPIs
• Medical, dental, and vision insurance available (contribution toward premium required)
• 401(k) plan with employer match
• Paid Time Off
• Major Holidays

About the Company

• We are a team of educators and “doers."
• We value high energy, curiosity, and a "no task is too small" attitude.
• Build your career in a place where your impact is visible every single day.