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About the Role

Oversees operations for Community Medicine’s Eastern Region, a complex and growing veterinary medical program. This role requires strong people leadership experience to achieve goals through collaboration, change leadership, and staff development.

Responsibilities

• Hire, train, develop and retain a talented team of people leaders charged with program execution at Community Veterinary Clinics (CVCs) and NYC Mobile Veterinary Services (MVS).
• Manage a team of 5 employees by communicating clear expectations, providing learning and development opportunities, and building positive relationships.
• Support direct reports through regular feedback, career conversations, annual performance evaluations, and ongoing check-ins.
• Foster a culture of respect, belonging, and teamwork through supervision, coaching, 1:1s, recognition, and performance evaluation.
• Prioritize people development at all levels, identifying and nurturing potential leaders.
• Monitor quality and productivity of East Coast programs through in-person observations and assessments.
• Lead teams through transitions and change, promoting resiliency and effective adoption of new work methods.
• Foster frequent, open communication to ensure staff are informed and empowered.
• Support a safe and secure workplace by ensuring adherence to safety guidelines.
• Complete quarterly goal reviews, annual performance evaluations, and recommend merit increases.
• Inform and execute CM’s national strategy in collaboration with Senior Leadership Team (SLT), Business Operations, and Regional Management Team (RMT) colleagues.
• Support Directors in executing consistent, smooth, and effective clinic operations, delivering on departmental priorities.
• Develop plans to achieve departmental goals and ensure programs meet national standards and adhere to standard operating procedures.
• Collaborate with RMT peers to achieve CM goals and align programming with CM’s core mission.
• Ensure teams, facilities, and funds are deployed effectively and efficiently.
• Lead talent attraction and retention efforts in partnership with the Talent Acquisition Team.
• Conduct ongoing analyses of operations to identify areas for improvement and adoption of new tools or processes.
• Regularly review key metrics, interpret trends, and use data to monitor program performance and anticipate future needs.
• Develop strong, collaborative working relationships with key internal partners.
• Support Advancement Team’s fundraising efforts by providing content for donor proposals and reports.
• Represent CM on cross-departmental projects as needed.

Requirements

• Strong leadership and management skills with an emphasis on collaboration and results-oriented teams.
• Highly motivated self-starter; able to lead projects and complex operations with limited guidance.
• Strong written and verbal communication skills.
• Demonstrates critical thinking skills and timely decision-making.
• Ability to work well under pressure, adapt to changing circumstances, operate effectively in ambiguity, make decisions quickly, and juggle multiple priorities simultaneously.
• Strong sense of integrity and discretion; ability to handle sensitive information and issues while maintaining complete confidentiality.
• Proficiency with computers including Microsoft Office.
• Ability to exemplify ASPCA’s core values and behavioral competencies.

Skills

• People Leadership
• Staff Management
• Collaboration
• Change Leadership
• Staff Development
• Performance Management
• Coaching
• Career Pathway Planning
• Data Analysis
• Budget Management
• Financial Oversight
• Strategic Planning
• Operational Excellence
• Client Experience Management
• Team Engagement
• Animal Care Standards
• Operational Efficiency
• Medical Quality Standards
• Employee Wellbeing
• Talent Acquisition
• Talent Retention
• Process Improvement
• Data Interpretation
• Trend Analysis
• Relationship Building
• Donor Relations Support
• Project Management

Location

• New York, NY
• Miami, FL

Work Type

• Hybrid
• Full-time

Experience Level

• Senior Director
• Minimum of 5 years’ experience managing complex operations
• Experience managing complex operations in a setting with multiple locations highly preferred
• Experience managing complex veterinary operations in a regional, multi-unit capacity highly preferred
• Minimum of 3 years’ experience tracking and assessing data to guide business decisions and evaluate progress toward goals and priorities
• 2 years’ experience managing budgets or overseeing financials
• Minimum of 5 years’ experience supervising and developing people managers

Education Level

• Bachelor’s degree preferred or equivalent professional experience
• Bachelors

Salary/Compensations

• $158,000 - $170,000 annually

Benefits

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage
• Employer-paid life and long-term disability insurance
• Flexible time off that includes vacation time, sick and bereavement time
• Paid parental leave
• Company paid holidays
• One week of paid personal time
• 401(k) plan with generous employer contributions (dollar for dollar match up to 4% and an additional 4% contribution)
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship

About the Company

• The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through stationary and mobile veterinary clinics, serving underserved communities in New York, Miami, and Los Angeles.
• CM helps pet owners overcome barriers to care, bringing quality services directly to communities that need them most and partially or fully subsidizing the cost of basic and preventive care.
• CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of financial circumstances.
• The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law.
• As a 501(c)(3) not-for-profit corporation with over two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
• The ASPCA is headquartered in New York City, with programs and services extending nationwide.
• We assist animals in need through disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
• At the ASPCA, we are committed to fostering a collaborative and compassionate culture and welcome all voices to contribute to our lifesaving mission.
• Our staff represent a vast array of backgrounds and diversity dimensions, bringing valuable experiences and perspectives.
• We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Equal Opportunity

• We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.