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About the Role
SAGE-SF is a premier 24-hour emergency and specialty referral center seeking a Customer Service Representative to provide compassionate care and support to clients and their pets. This role is crucial in maintaining a positive client experience and building trust within our community.
Responsibilities
- Provide compassionate care and support to clients and their pets.
- Manage multiple tasks in a high-pressure environment.
- Contribute to a collaborative, uplifting culture focused on shared goals.
Requirements
- At least one year of experience in a client services role, preferably in a veterinary or medical setting.
- Friendly, empathetic, and dependable team player.
- Ability to maintain a calm, compassionate demeanor.
- Passion for creating a positive client experience and building trust with pet owners.
- Value teamwork and contribute to a collaborative, uplifting culture.
Skills
- Client services
- Communication
- Teamwork
- Multitasking
- Compassion
Location
- San Francisco
Work Type
- Full-time
- 4/10 hr shifts
Experience Level
- 1+ year experience
Salary/Compensations
- $26-$30/hr plus $5.50 overnight differential
Benefits
- Comprehensive health, dental, and vision insurance.
- Mental health support, including Employee Assistance Programs (EAPs).
- Onsite therapy or wellness sessions for staff.
- Bring-your-pet-to-work policy.
- 50% discount on ER/Specialty veterinary care
- Paid continuing education opportunities and conferences.
- Career advancement opportunities.
- 401k with employer match.
- Paid time off (including sick time).
About the Company
- SAGE-SF is a premier 24-hour emergency and specialty referral center located in the beautiful Bay Area, known for its commitment to compassionate care and innovative treatments.
- Ethos Veterinary Health is at the forefront of innovation and world-class medicine, a premier network of over 140 specialty and emergency hospitals across North America.
- Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.
- The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.
- Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.
Equal Opportunity
- Ethos is an Equal Opportunity Employer.
- Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
- All employment is decided based on qualifications, competence, merit, and business need.