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About the Role

As an Ambassador of the Maison, you will be responsible for welcoming clients, managing waiting times, and ensuring clients are attended to efficiently. You will also assist Sales Associates during sales and participate in daily boutique operations.

Responsibilities

• Upholds the Cartier image by always maintaining professional demeanor.
• Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism.
• Welcomes and greets the client upon arrival in the boutique and/or boutique area.
• Manages client waiting times, directs clients towards a waiting area, and ensures clients are attended to by a member of the Hospitality team.
• Provides information and storytelling about the Maison and the boutique.
• Ensures the client flow is smooth within the boutique.
• Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
• Gift wrapping and management of the packaging area.
• Accompanies the clients to the door upon departure.
• Assists with Care Service duties without handling payments.
• Ensures the overall boutique environment is impeccable.
• Respects all group, Maison and boutique policies, procedures and guidelines.
• Supports with stock inventories and price labelling.
• Participates in the set up and breakdowns at opening and closing of the boutique.
• Participates in the implementation of Visual Merchandising guidelines.
• Orders boutique facilities (bags, drinks, edition material, office facilities, etc.).

Requirements

• Experience in a client service role (within the luxury industry is preferred).
• Excellent communication and interpersonal skills.
• Ability to take initiatives and be adaptable.
• Strong team player.
• Fluent in English (additional languages are a plus).

Work Type

• Seasonal
• Temporary

About the Company

• The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.
• Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
• As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together.
• We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
• We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
• Quite simply, Cartier is a place like no other. Welcome to our Maison!

Equal Opportunity

• We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• We continue to work towards creating a workforce that represents the diversity of our clients and our communities.