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About the Role

Night Auditors are empowered to deliver a wide range of services that guide guests through their entire stay, ensuring smooth check-ins and check-outs. They take initiative to handle operational needs, guest requests, and complete reports, creating a memorable and unique guest experience. This role requires the ability to work with little supervision, acting as the third shift manager on duty, and relies heavily on consistent attendance and punctuality. The Night Auditor must adjust to a third shift schedule (11:00 p.m. until 7:00 a.m.).

Responsibilities

Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance brand.
Display dignity and respect of others at all times.
Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges).
Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations, etc.
Courteously and efficiently provide information for guest and visitor inquiries; coordinate all guest requests for special arrangement of services; inform guests of hotel services, features and room amenities.
Answer hotel telephones courteously and efficiently following Renaissance standards.
Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
Be familiar and knowledgeable with the operation of the Point-Of-Sale system.
Is proficient (with adequate training) with basic engineering functions – e.g.: HVAC thermostat operation, fire panel functionality, Ving operations, security system monitoring, etc.
Follow Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
Completion of Daily Revenue Reports nightly to break out the day’s revenue accurately for management and ownership.

Requirements

Must be 18-years-old or older to serve and pour alcohol in New York.
Must have schedule flexibility for both AM/PM/Overnight shifts, weekends and holidays.
Must be self confident.
Must have a sense of humor.

Skills

Customer service
Cash handling
Proficiency in English and Mandarin (speaking, reading, writing)
Multi-tasking
Ability to learn quickly
Ability to work in a fast-paced position with guest interaction
A true desire to satisfy the needs of others in a fast-paced environment
Basic computer skills (Microsoft Word and Excel, Internet Explorer, etc.)

Location

Flushing, Queens, NY

Work Type

Full-time
In person
Overnight shift
Weekends as needed
Holidays

Experience Level

Customer service and cash handling experience is required

Education Level

High school diploma or equivalent required

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan

About the Company

Renaissance New York Flushing Hotel is the anchor to a 4-phase complex called Tangram, positioned to be the epicenter of Flushing, Queens, and spanning two city blocks.
The 208-room hotel sits atop an 8-plex 4DX cinema and is flanked by high-end condominiums with a retail center including nearly 30 Asian style restaurants, beer garden and an expansive 5,000 sq ft fitness center with an Olympic-sized pool.
Guestrooms feature a streamlined aesthetic with vibrant details like hand drawn wall coverings in the foyer, plus refrigerators, rain showers, and 55” articulating LCD TVs.
VIP guests receive access to the hotel's Club Lounge, serving light snacks and a cozy place to unwind.
The hotel in Flushing, Queens, NY offers free shuttle service to La Guardia Airport, and easy access to the 7 train.
Prime Met, the hotel's rooftop restaurant, is a fusion of Asian flavor and western steakhouse, and features a whiskey bar and a sake bar.
Explore Tangram and be at the center of it all.