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About the Role

The Night Auditor is primarily responsible for ensuring accurate hotel accounting of guest transactions, billing, and hotel revenue. In addition, the Night Auditor has the same responsibilities as a Front Desk Agent.

Responsibilities

• Maintains guest service as the driving philosophy of the operation.
• Demonstrates a commitment to guest service in responding promptly to guests’ needs.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Greet all guests (internal and external).
• Process guest reservations, check-in, and check-outs.
• Offer guest assistance at every opportunity.
• Respond to all guest requests efficiently.
• Ensure guest satisfaction by following through on requests and other needs.
• Provide information to guests about hotel policies, services, and amenities.
• Provide information, directions, and other assistance as needed about the local area.
• Maintain accurate guest information in the hotel property management system.
• Maintain daily logs and checklists.
• Effectively communicate all pertinent information to other employees within the department.
• Assist in all other areas of the operation including PBX/Switchboard, reservations and other areas as necessary.
• Comply with all standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with company policy.
• Maintain high standards of personal appearance and grooming in accordance with company policy.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain and organize work area regularly.
• Closing and balancing room accounts.
• Counting and balancing cash and credit card receipts/transactions.
• Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
• Print and distribute various audit reports.
• Complete all audit checklists and logs.
• Close the business days and start new business cycle.

Requirements

• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property.

Skills

• Guest service
• Front desk operations
• Night audit operations
• Accurate hotel accounting
• Guest transactions
• Billing
• Hotel revenue
• Guest reservations
• Check-in
• Check-out
• Guest satisfaction
• Hotel property management system
• Daily logs and checklists
• Communication
• PBX/Switchboard
• Hotel operations
• Personal appearance and grooming
• Balancing room accounts
• Balancing cash and credit card receipts/transactions
• Adjustments/corrections to accounts
• Audit reports
• Audit checklists and logs
• Closing business days
• Starting new business cycle

Work Type

• Full-time

Education Level

• High School diploma or equivalent