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About the Role

As a Front Office / Guest Service Agent, you will be the first point of contact for guests, ensuring smooth check-ins, check-outs, and addressing inquiries. Your role is crucial in making guests feel welcome, meeting their needs, and resolving issues promptly to deliver memorable experiences.

Responsibilities

• Serve as the first point of contact for guests.
• Ensure smooth check-ins and check-outs.
• Address guest inquiries throughout their stay.
• Make guests feel welcome.
• Ensure all guest needs are met.
• Resolve guest issues promptly.
• Deliver memorable experiences for every guest.

Requirements

• Must be the first point of contact for guests.
• Responsible for ensuring smooth check-ins and check-outs.
• Responsible for addressing guest inquiries throughout their stay.
• Play a key role in making guests feel welcome.
• Ensure that all guest needs are met.
• Ensure any issues are resolved promptly.
• Ensure a seamless check-in and check-out process.
• Spread the light and warmth of hospitality.
• Deliver memorable experiences that make the stay for every guest.

About the Company

• Hilton is a global leader in hospitality.
• Hilton has welcomed more than 3 billion guests worldwide.
• Hilton's founding vision is to fill the earth with the light and warmth of hospitality.
• Hilton has an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
• Hilton is setting new standards for the future of travel.
• Hilton supports team members' careers every step of the way.