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About the Role

The Brow Bar Manager is responsible for building the business and achieving retail sales and service goals with their team of Brow & Beauty Experts (BBEs). This role involves daily coaching, role modeling the Benefit Experience, and performing salon services like brow shaping, waxing, lamination, and tinting. The manager will also oversee team accountability, recruitment, scheduling, and act as a liaison between the store and Benefit Corporate, executing events and promotions while adhering to service standards.

Responsibilities

• Achieve store retail sales and service goals.
• Onboard and educate new team members.
• Continuously train the team on services, product information, application, and demonstration techniques.
• Divide service and retail sales goals among BBEs and self, communicating goals daily.
• Continuously monitor stock levels.
• Monitor team performance, motivating and coaching the team.
• Run events in partnership with RAM to drive sales.
• Perform short salon services.
• Ensure Brow Bar appointments and walk-in clients are serviced.
• Lead by example with strong leadership, motivation, guidance, and structure.
• Maintain a professional, exuberant, bold, and fun attitude.
• Create and maintain a partnership with Sephora Store Managers.
• Provide excellent customer service.
• Ensure Brow Bar areas meet the highest standards of sanitation and hygiene.
• Ensure Sephora gondola is clean, well-stocked, and shoppable.
• Complete and submit monthly supply orders on time.
• Ensure BBEs execute opening and closing procedures.
• Provide services offered on the service menu.
• Work with HR on performance management and employee relations concerns.
• Support RAM with recruitment for the location.
• Act as the first point of contact for team call-outs.
• Complete regular My Objective and My Impact assessments.
• Accurately complete and deliver weekly and monthly DBR productivity reports.
• Communicate weekly tracking to bonus results.
• Communicate monthly service and retail results to RAM for BBE bonus payouts.
• Conduct bi-monthly meetings with Sephora Store Leadership.
• Accurately follow company timekeeping procedures through ADP.
• Notify management about absences according to company policy.
• Follow all Benefit and Sephora rules and regulations, including dress code and loss prevention.
• Maintain a high quality of personal hygiene.
• Attend mandatory Benefit training events and team meetings.

Requirements

• 2-4 years of experience as an Aesthetician and/or in retail sales.
• Experience in Team Leadership is a plus.
• Proven sales and customer service track record.
• Flexible regarding work hours; ability to work evenings, weekends, and some holidays.
• Comfortable and competent at performing services and makeup application.
• Flexible and adaptable to client needs.
• Live Benefit’s values by being exuberant, bold, fun, and unexpected.

Skills

• Brow shaping
• Facial waxing
• Lamination
• Tinting
• Team selling
• Coaching
• Recruiting talent
• Leadership
• Scheduling
• Event execution
• Promotion execution
• Service performance
• Retail sales
• Customer service
• Sanitation and hygiene
• Supply ordering
• Opening and closing procedures
• Performance management
• Employee relations
• Recruitment support
• Timekeeping
• Loss prevention
• Makeup application

Location

• Square One Brow Bars
• Yorkdale Brow Bars

Work Type

• Full-time

Experience Level

• 2-4 years
• Team Leadership experience a plus

Education Level

• Current Aesthetician certification/diploma preferred

Benefits

• TIPS
• Medical/Health Benefits
• Employer RRSP Contributions
• 3 weeks paid vacation
• Bonus Program
• Semi Annual Gratis
• Best in class training
• Growth Opportunities
• Referral Bonus

About the Company

• Benefit Cosmetics Canada celebrates the beauty in diversity of people and works to champion equitable opportunities to cultivate inclusivity at all levels of our organization, with the goal of fostering a culture of belonging where everyone feels respected, accepted and connected to each other.
• Great Place to Work® Certified 2025

Equal Opportunity

• We celebrate diversity and welcome all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, age, marital status, disability, or any other protected status recognized under the Human Rights Code.
• We are also dedicated to accommodating candidates with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
• If you require accommodation or have specific accessibility needs during any stage of the application, interview, or employment process, please let us know. We're here to ensure a smooth and inclusive experience for all candidates.
• Join us in our mission to empower individuals to look and feel their best, both inside and out. Discover how your unique talents can shine in a vibrant and inclusive environment at Benefit Cosmetics Canada.