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About the Role

Provide technical, educational, and sales support for Coronary Renal Denervation (CRDN) business units, with a focus on supporting CathWorks FFRangio. This field-based role requires patient-centric, collaborative individuals who can meet customer expectations for reliability and quality.

Responsibilities

• Provide sales support for CRDN business units and assist with sales strategy implementation.
• Support the regional CRDN sales strategy, working with sales representatives and managers to achieve business plans.
• Provide troubleshooting and technical assistance during procedures and implants.
• Respond to technical inquiries via telephone and research solutions.
• Educate and train physicians, hospital personnel, and office staff on technical product matters.
• Conduct one-on-one training sessions, in-service education programs, seminars, and symposiums.
• Assist in educating and training new Clinical Specialists and sales representatives.
• Provide training and resources for hospital staff to enable "train the trainer" programs.
• Complete necessary documentation and customer service calls during/following cases.
• Update sales representatives on cases and notify them of issues requiring follow-up.
• Serve as a Medtronic representative to physicians and support staff regarding products, service, and support.
• Maintain current knowledge of CRDN, Medtronic programs, products, services, and competitive products.
• Maintain open communication with district personnel, customers, and other Medtronic employees.
• Perform other related duties as assigned.

Requirements

• Must reside within the territory.
• Must possess a valid driver's license.
• Must be able to travel up to 70% of the time within regions.
• Must have unrestricted U.S. work authorization for roles below Principal level.
• Must comply with all credentialing requirements at hospitals or clinics.

Skills

• Clinical talents
• Sales support
• Technical support
• Educational support
• Project management
• Interpersonal skills
• Written communication skills
• Verbal communication skills
• Work ethic
• Medical terminology
• Medical procedures
• Medical device industry knowledge
• Customer service skills
• Problem resolution skills
• Relationship building
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

Location

• Remote
• Regional

Work Type

• Field-based
• Regional
• Remote

Experience Level

• 7 years clinical or sales experience in healthcare (Bachelor's Degree)
• 9 years clinical or sales experience in healthcare (Associate Degree)
• 11 years clinical or sales experience in healthcare (High School Diploma)

Education Level

• High School Diploma
• Associate Degree
• Bachelor's Degree

Salary/Compensations

• $120,000 - $120,000
• Eligible for Sales Incentive Plan (SIP)

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Paid sick time (for temporary employees)

About the Company

• Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
• Our 95,000 employees work across more than 150 countries.
• We develop innovative medical technologies that improve the lives of 72+ million patients each year.
• We are engineers at heart, putting ambitious ideas to work to generate real solutions for real people.
• We have the talent, diverse perspectives, and guts to engineer the extraordinary and change lives.
• Our industry leadership comes from the passion and ingenuity of our people.
• We build extraordinary solutions as one team with one Medtronic Mindset.
• Speed and decisiveness run through our DNA.
• Diverse perspectives inspire our bold answers to any challenge.
• We deliver results the right way, breakthrough after patient breakthrough.

Equal Opportunity

• Medtronic is committed to fostering an environment where employees can thrive and make a meaningful impact.
• It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
• Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.