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About the Role
MDL is seeking a high-energy, self-motivated individual to join its sales team as an Entry Level Account Manager. This role is responsible for maintaining a large client base of existing customers and serving as a liaison between management and customers to resolve issues.
Responsibilities
- Grow client base revenues by presenting new test information, up selling, and seeking new revenue sources from existing clients.
- Establish positive long-term client relations.
- Educate and train clients, research problems, and coordinate solutions between the laboratory and client.
- Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in developing and implementing client retention strategies.
- Monitor, evaluate, and report client satisfaction levels and recommend corrective actions.
- Maintain knowledge of competitors and their presence in the assigned territory.
Requirements
- 1-3 years of successful customer service experience.
- Must be fluent in English; Spanish proficiency is preferred.
- Well-developed multi-tasking, organizational skills, and detail orientation.
- Energy, motivation, enthusiasm, and integrity.
- Excellent written and verbal communication skills.
- Must demonstrate sound judgment and decision-making ability.
- Computer proficiency in MS Office, Excel, e-mail, and internet functions.
- Knowledge of laboratory testing and competing products.
- Must be able to travel within the coverage area and occasionally nationwide.
- Comfortable with overnight travel when necessary.
Skills
- Customer service
- Sales
- Client relations
- Problem-solving
- Communication (written and verbal)
- Multi-tasking
- Organizational skills
- Detail orientation
- Judgment and decision-making
- MS Office
- Excel
- Internet functions
- Laboratory testing knowledge
- Competitor knowledge
- Travel
Location
- U.S.
Work Type
- Full-time
Experience Level
- Entry Level
- 1-3 years
Education Level
- Medical Assistant certification
- Associate Degree
- BA/BS preferred
About the Company
- Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.
- MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease.
- Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).
Equal Opportunity
- Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.