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About the Role
The Assistant Store Manager will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. This is a transitional role meant to develop skills to become a store manager, serving as a lead in resolving customer-related issues and escalating when necessary.
Responsibilities
- Execute MFRM selling programs and support a seamless omnichannel experience.
- Create a compelling and engaging environment that puts the customer at the center.
- Serve as a lead in resolving customer-related issues and escalating when necessary.
- Assist the Senior Store Manager in driving company initiatives and achieving sales performance goals.
- Coach associates on selling practices and ensure the execution of in-store merchandising in multiple store units.
- Support the development of team members by providing technical and product knowledge information.
- Serve as subject matter expert.
- Assist Senior Store Manager with training of store associates.
- Promote a culture of coaching by providing insights on improving customer experience and selling aptitude.
- Achieve or exceed store financial targets through effective execution and customer service.
- Ensure store execution of product merchandising, marketing, and POP standards.
- Follow Mattress Firm procedures for product transfers to ensure proper documentation of inventory.
- Lift, pull, and push 50+ pounds.
Requirements
- Legal authorization to work in the United States without the need for sponsorship.
- Proof of eligibility to work in the United States is required.
Skills
- Sleep authority
- Selling practices
- Product merchandising
- Customer service
- Technical knowledge
- Product knowledge
Location
- Onsite
Work Type
- Full-time
Experience Level
- Assistant Store Manager
Salary/Compensations
- $63,000 to $76,000 per year
Benefits
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Get paid on-demand
- Base pay or uncapped commission
- Employee discounts on Mattress Firm sleep products and accessories
About the Company
- Helping people sleep well to live well.
- America’s largest specialty mattress retailer.
- Committed to recruiting and hiring those who share our passion for making a difference every day.
- Grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts®.
- Named one of Newsweek's Most Loved Workplaces of 2024!
Equal Opportunity
- EOE/Vet/Disability
- Diverse Candidates are Encouraged to Apply.
- Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
- Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.