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About the Role

The Sr. Manager - IT Asset Management (ITAM) leads the transformation, design, and maturation of SHI’s enterprise IT Asset Management program across hardware, software, and cloud assets. This role drives the evolution of ITAM from current-state processes to a scalable, governance-driven operating model managing the full lifecycle—from procurement through disposal—while optimizing cost, compliance, and operational efficiency. This leader partners closely with the ITAM Process Lead and cross-functional IT teams to modernize workflows within ServiceNow and elevate ITAM maturity across the organization, with a strong emphasis on advancing both Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities.

Responsibilities

• Lead transformation initiatives to evolve ITAM capabilities into an enterprise-grade operating model.
• Design and implement end-to-end asset lifecycle processes (procurement → inventory → deployment → maintenance → retirement).
• Build and mature ITAM capabilities across: Hardware Asset Management (HAM), Software Asset Management (SAM), SaaS and cloud asset management.
• Drive governance and standardization of HAM processes, including inventory accuracy, refresh cycles, and lifecycle controls.
• Establish and mature SAM capabilities, including license management, compliance, reclamation, and optimization.
• Own ServiceNow ITAM strategy, including HAM Pro, SAM Pro, workflow automation, and CMDB integration.
• Identify and eliminate process gaps; standardize and scale workflows.
• Partner with the ITAM Process Lead on roadmap development and transformation milestones.
• Establish governance, policies, and compliance controls.
• Drive asset data quality, normalization, and visibility improvements.
• Collaborate across IT, finance, procurement, and security teams.
• Develop KPIs, dashboards, and reporting to measure performance and maturity.
• Modernize ITAM practices and embed them into IT operations.

Requirements

• Deep ServiceNow expertise, including HAM Pro, SAM Pro, and CMDB integration.
• Proven ability to design and transform ITAM workflows within ServiceNow.
• Strong experience in Hardware Asset Management (inventory, lifecycle tracking, refresh planning).
• Strong experience in Software Asset Management (license compliance, optimization, SaaS management).
• Deep understanding of full asset lifecycle management across hardware and software.
• Experience managing vendor licensing and audit readiness.
• Demonstrated process transformation and operating model design experience.
• Strong data analysis, reporting, and analytics capabilities.
• Knowledge of ITIL and ITSM integration points.
• Bachelor’s degree or equivalent experience preferred.
• 8–12+ years of experience in ITAM, ServiceNow, or IT Operations leadership.
• Proven experience transforming HAM and SAM capabilities.
• Experience working in scaling or maturing IT environments.
• Strong collaboration skills across distributed teams.

Skills

• ServiceNow
• HAM Pro
• SAM Pro
• CMDB integration
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• SaaS management
• ITIL
• ITSM
• Data analysis
• Reporting
• Analytics

Experience Level

• 8-12+ years of experience in ITAM, ServiceNow, or IT Operations leadership

Education Level

• Bachelor’s degree or equivalent experience preferred

Salary/Compensations

• $140,000 - $180,000

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending
• Continuous professional growth and leadership opportunities
• Health, wellness, and financial benefits
• World-class facilities and technology

About the Company

• Since 1989, SHI International Corp. has helped organizations change the world through technology.
• SHI is a $16 billion global provider of IT solutions and services.
• Over 17,000 organizations worldwide rely on SHI’s concierge approach.
• SHI employs 7,000 people.
• SHI is the largest minority- and woman-owned enterprise in the U.S.

Equal Opportunity

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status