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About the Role
The TechBar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users. This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow-based service management practices.
Responsibilities
- Deliver front-line TechBar support with a strong customer service focus
- Resolve incidents and service requests efficiently
- Proactively assist users and identify improvement opportunities
- Support devices, mobility, collaboration tools, and meeting room technologies
- Assist with device setup, provisioning, and refresh activities
- Manage tickets within ServiceNow ensuring accurate updates
- Maintain high-quality records and data integrity
- Promote secure, modern workplace practices
- Follow ServiceNow workflows and ITIL-aligned processes
- Collaborate with broader IT teams
- Maintain a clean and professional TechBar environment
Requirements
- Experience in end-user or TechBar support
- Strong troubleshooting skills
- Microsoft 365 and collaboration tools experience
- ServiceNow or ITSM tool usage
- Understanding of device lifecycle
- Basic ITIL knowledge
- Customer service experience
Skills
- Customer service
- Troubleshooting
- Microsoft 365
- Collaboration tools
- ServiceNow
- ITSM
- Device lifecycle management
- ITIL
- Proactive mindset
- Solutions-focused
- Communication
- Adaptability
About the Company
- DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
- Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
- The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
- DXC Technology is recognized among the best corporate citizens globally.
- DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed.
- With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
Equal Opportunity
- We are an Equal Opportunity Employer
- DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life.
- We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
- Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
- In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.