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About the Role

The Life Cycle Support Analyst will lead the comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. This role involves leading the preparation and delivery of complex Long-Term Support contracts across multiple countries, formalizing scopes, estimating life cycle costs, and ensuring maximum system availability from the bid phase through to long-term operation.

Responsibilities

Determine series (Part numbers) requiring monitoring based on economic or technical criteria and customer strategy.
Identify critical components (electronic components, hardware, and software COTS) on CBTC systems.
Issue bulletins to proactively reduce risks associated with critical components.
Ensure all critical items are codified in the Information System.
Report and announce obsolescence issues and offer solutions.
Perform status analyses, sustainability assessments, and other studies to identify potential problems and their impact during the life cycle of solutions.
Lead the preparation of Work Packages as part of the overall bid package for variant complexity projects.
Collaborate with cross-functional teams to consolidate inputs and define cost-effective, risk-adjusted warranty support strategies.
Engage with engineering, RAMS, sourcing, and industrial teams to capture warranty scope, failure risk modeling, repair strategies, and spare provisioning.
Build robust, traceable cost models for warranty duration, ensuring alignment with contractual obligations.
Present and defend Work Package 6 estimates in bid reviews and gate approvals.
Continuously refine estimation methodology based on lessons learned, actual return rates, and evolving cost drivers.
Prepare and update forecasted sustainability analyses for monitored items.
Publish notifications of obsolescence to relevant stakeholders.
Identify the impact of obsolescence on equipment at different physical levels or functional chains of systems.
Activate engineering services when redesign phases are required.
Collaborate with multiple Business Lines (BLs) to harmonize and standardize bid proposal preparation processes.
Drive the unification of key deliverables (SDVa template, Cost Breakdown (CBB), services portfolio) for consistency and efficiency.
Convert client specifications into actionable service lifecycle designs in coordination with solution architecture.
Lead the planning and cost estimation for support proposals.
Manage LCC modeling and life cycle estimation, ensuring alignment with customer expectations and organizational goals.

Requirements

University degree in Electrical/Telecom/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience.
Minimum of 5 years’ experience working with cross-functional teams without direct reporting.
Minimum of 5 years’ experience supporting project bids within a product-centric technology company.
Minimum of 5 years’ experience in customer interface and marketing/sales.
Demonstrated experience in a commercial organization associated with customer interface, leadership, and delivery of engineering services.
Strong knowledge of standard computer applications.
Intermediate skills in Microsoft Excel and Word.
Comfortable working with Excel files, Pivot Tables, and VLOOKUPs.
Ability to transform complex technical data into clear, persuasive, and professional documentation in English.
Strong problem-solving, organizational, and interpersonal skills.
Ability to understand contracted requirements.
High-level interpersonal, organizational, and communication skills with significant attention to detail.

Skills

Microsoft Excel
Microsoft Word
Pivot Tables
VLOOKUPs
Life Cycle Management
Bid Preparation
Cost Estimation
Risk Mitigation
Customer Interface
Project Bids
Engineering Services

Location

Toronto, Ontario, Canada

Work Type

Full time
Onsite

Experience Level

Minimum of 5 years’ experience

Education Level

University degree in Electrical/Telecom/Systems/Mechanical (or similar) Engineering
P.Eng (Professional Engineer designation) - Preferred

Salary/Compensations

$80,000 - $105,000

Benefits

Health, Dental and Vision plans - 100% of premiums are company-paid
Retirement Savings Plan with a company match
Company paid holidays
3 weeks of vacation
Company provided Life and accident Insurance, LTD
Worklife programs such as Flextime
Variety of Development and Training opportunities

About the Company

Hitachi Rail Canada Inc. is a global organization working at the cutting-edge of digital transformation and technology.
Our work involves bringing people together through sustainable and innovative ways.
Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future.
We look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference.
They have a passion for finding new solutions and working with brilliant colleagues.
Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting.
To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Equal Opportunity

We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.
It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.