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About the Role

The Coordinator, Data Operations plays a key role in strengthening donor engagement and advancing animal welfare by ensuring the accuracy, quality, and execution of critical data operations that support fundraising and stewardship efforts. This role is ideal for an early-career professional who enjoys working with data, has strong attention to detail, and is interested in developing analytical and technical skills in a mission-driven environment.

Responsibilities

Prepare, validate, and distribute donor data files to support campaign execution, donor communications, and fulfillment activities.
Produce audience counts and volume projections to support production planning and operational decision-making.
Maintain and update data selection processes to accommodate evolving business requirements, campaign strategies, and testing initiatives.
Coordinate the timely delivery of files and data outputs to internal stakeholders and external production partners.
Perform quality assurance reviews to ensure data accuracy, completeness, and consistency across all deliverables.
Monitor recurring workflows and identify opportunities to improve efficiency, reliability, and documentation.
Support data governance and data integrity standards across stewardship and fulfillment operations.
Troubleshoot data issues and collaborate with team members to resolve discrepancies.
Generate recurring and ad hoc reports that track fundraising, digital engagement, and donor performance metrics.
Support analysis of email, SMS, online fundraising, and campaign performance results.
Assist in collecting, organizing, and validating data for strategic planning, and performance reviews.
Help identify trends, anomalies, and opportunities through data analysis and reporting.
Partner with internal teams and external vendors to ensure data-related deliverables are completed accurately and on schedule.
Communicate effectively regarding project status, timelines, and data requirements.
Provide operational and analytical support to fundraising and membership teams as needed.
Other duties as assigned by manager.

Requirements

Advanced proficiency in Microsoft Excel, including data manipulation, analysis, and reporting.
Strong attention to detail and commitment to data accuracy.
Strong organizational, time management, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Motivated by ASPCA’s mission; thrives in a collaborative environment.
Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.
Minimum of 1 year of experience working with large-scale databases, CRM systems, or data management tools.
Minimum 1 year of experience writing SQL queries and the ability to work with structured datasets.

Skills

Microsoft Excel
Data manipulation
Data analysis
Reporting
Salesforce or another CRM platform (Preferred)
Power BI or other data visualization tools (Preferred)
Python, R, SAS, or other analytical programming languages (Preferred)
Fundraising support
Membership support
Nonprofit support
Donor engagement programs support
SQL queries

Location

Remote

Work Type

Remote
Full-time

Experience Level

Early-career professional
Minimum 1 year of experience working with large-scale databases, CRM systems, or data management tools
Minimum 1 year of experience writing SQL queries

Education Level

Bachelor's degree or equivalent combination of education and experience

Salary/Compensations

Zone 1 - $29.33 - $29.81 / hour
Zone 2 - $32.36 - $32.88 / hour
Zone 3 - $35.58 - $36.16 / hour

Benefits

Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off.
401(k) plan with generous employer contributions (dollar for dollar match up to 4% and an additional 4% contribution).
Robust professional development opportunities including classes, on-the-job training, coaching and mentorship, internal mobility, and opportunities to support in the field.

About the Company

The Membership team supports donor engagement, fundraising, membership, and stewardship efforts by leveraging data, analytics, and operational excellence to improve outcomes and advance the organization’s mission to improve animal welfare and prevent cruelty.
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law.
As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide.
We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission.
Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives.
They join the ASPCA to learn, grow, and continually do their best work on behalf of animals.
We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives.
We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Equal Opportunity

We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.