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About the Role
The Commercial Servicing Officer Lead is a critical role on the Commercial Banking team, supporting exceptional client experiences, ensuring regulatory compliance, and contributing to the growth of the commercial bank. This role collaborates with internal and external partners to ensure a seamless service experience for Commercial Banking clients.
Responsibilities
- Manage the end-to-end service journey for a portfolio of Commercial Banking clients.
- Enhance overall service delivery by collaborating with the Commercial Servicing team and key support partners.
- Provide direct support to a book of clients based on market needs.
- Respond to all service inquiries from clients, Relationship Managers, or other bank colleagues.
- Assist with guidance and troubleshooting for treasury management products.
- Maintain high quality standards using controls and procedures for commercial banking services.
- Ensure compliance with all policies and procedures related to client service activities.
- Manage the know-your-customer process for Commercial Banking, including BSA/AML compliance.
- Participate in onboarding and KYC activities for clients.
- Collaborate with Relationship Managers to offer a full complement of Commercial Banking services.
- Foster a work environment of continuous improvement and service excellence.
- Approve various transactions with elevated authority limits.
- Manage the distribution of work to staff based on daily, weekly, and monthly reports.
- Participate in the education of Commercial Servicing Officer staff.
- Engage with high-touch VIP clients for support.
Requirements
- Proven track record in leadership roles within banking, preferably at a regional level.
- Must be able to work independently as a motivated and self-directed leader capable of managing a team of professionals.
Skills
- Leadership
- Team management
- Communication
- Interpersonal abilities
- Financial analysis
- Strategic planning
- Relationship building with clients and stakeholders
- MS 365 products
- Standard banking systems
- CRM
- Banking regulations and compliance standards
- Commercial loan products
Work Type
- Full-time
Experience Level
- 6+ years experience in commercial banking
- Experience with credit analysis, risk management, and loan portfolio management
Education Level
- Bachelor’s Degree (preferably in Finance, Business or Economics)
- MBA or advanced degree preferred
Salary/Compensations
- $80,000.00 annually - $95,000.00 annually + bonus + benefits
Equal Opportunity
- Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.