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About the Role

Superhuman is seeking a Business Operations Lead to partner with leaders across the Managed Growth business and Go-to-Market (GTM) organization. This role will drive strategic clarity, operational alignment, and execution for key enterprise growth initiatives, connecting strategy to execution and ensuring focus on high-impact initiatives. You will operate at the intersection of strategy, operations, and cross-functional collaboration.

Responsibilities

Partner with GTM and Managed Growth leadership to define the Route-to-Market strategy and ensure alignment with company goals.
Lead and operationalize cross-functional priorities across Sales, Marketing, Product, and Data, driving clarity, alignment, and accountability.
Act as the operational nucleus for the Managed business, independently driving initiatives while scoping and partnering with Strategy and Operations team for support on key motions.
Build and manage the operating cadence for the Managed business, including strategic planning cycles and cross-functional leadership forums.
Serve as the bridge across Managed, Self-Serve, and Core Marketing teams through the Strategy and Operations function, ensuring priorities, insights, and updates are shared effectively to make the compound startup model work across our diverse products and GTM motions.
Facilitate strong information flow up, across, and down the organization to support alignment in a matrixed, multi-product environment, enabling fast, informed decision-making that drives business outcomes.
Drive operational readiness for new products, integrations, and cross-functional launches by coordinating planning and enablement across GTM teams.
Own the Managed Voice of Customer feedback loop to inform product strategy, GTM prioritization, and customer experience improvements.

Requirements

Must be based in the San Francisco Bay Area.
Must be able to collaborate in person 2 days a week.

Skills

Strategic clarity
Operational alignment
Execution
Cross-functional collaboration
Data-informed decision making
Influence
Operating cadences
GTM programs
Systems, rituals, and frameworks
Route-to-Market strategy
Information flow
Operational readiness
Voice of Customer feedback loop

Location

San Francisco Bay Area

Work Type

Hybrid

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
Two floating holidays per year
Flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities

About the Company

Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone.
The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites.
The company’s products include Grammarly’s writing assistance, Superhuman Docs’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically.
Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters.
Learn more at superhuman.com and about our values here.

Equal Opportunity

We value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations.
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.
Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US).
We also abide by the Employment Equity Act (Canada).