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About the Role

The Sales Operations Manager will lead and modernize core Sales Operations planning and execution across the assigned Region or Area, ensuring on-time, on-strategy delivery of segmentation, territory planning, quota, employee data management, Blueprint, non-financial metrics, and FY planning deliverables. The role is accountable for translating MCAPS strategy into disciplined execution, enabling business leaders with actionable insights, and driving operational excellence through standardized tools, governance, automation, and AI-enabled ways of working. This role partners closely with various leadership teams to simplify processes, improve decision quality, and scale consistent operating practices across Asia.

Responsibilities

Lead end-to-end planning and execution of segmentation, territory, quota, employee data, Blueprint, non-financial metrics, and FY planning milestones.
Ensure planning deliverables are completed on time, aligned to MCAPS guidance, and executed with strong governance.
Manage planning timelines, resource alignment, FastStart execution, and communication rhythms.
Partner with various teams to identify risks, address execution gaps, and ensure alignment to business priorities.
Drive accurate quota setting and quota distribution, reinforcing seller focus and alignment to growth priorities.
Modernize resource planning by shifting to proactive, data-driven decisions.
Lead quota modernization through automation, machine learning adoption, and proactive scrub checks.
Manage resource allocation, Blueprint, and Employee Data Management, including governance of in-year changes.
Deliver timely, actionable insights to support leadership discussions and strategic decision-making.
Use standardized reporting, AI-enabled analytics, and local business context to identify trends and surface risks.
Improve performance visibility through consistent adoption of enterprise reporting.
Translate data into practical recommendations to improve quota attainment, territory coverage, and resource alignment.
Identify and automate repetitive workflows across Sales Operations planning and execution processes.
Partner with AI Transformation and other teams to integrate scalable AI agents into priority workflows.
Support tool simplification by adopting standard toolsets and retiring local tools where appropriate.
Drive adoption of MCAPS Help, GSOC services, MSXi reporting, and standardized processes.
Establish and maintain disciplined planning rhythms, leadership RoBs, operating cadences, and cross-functional governance forums.
Serve as a trusted partner to leadership by connecting strategy to execution and escalating risks with data-driven recommendations.
Capture field feedback, represent Area and Region voice in global processes, and contribute to continuous improvement.
Embed security, compliance, and quality standards into planning and execution processes.

Requirements

Business fluency in Japanese and English is required.
Strong understanding of sales operations, business planning, segmentation, territory management, quota management, Blueprint, employee data, and revenue excellence processes.
Ability to translate business strategy into clear execution plans, governance rhythms, and operational outcomes.
Strong analytical capability with experience using standard reporting, MSXi, BI tools, and data-driven insights.
Proven stakeholder management skills across senior leaders, Finance, HR, Sales Excellence, Segment teams, Core E&O, Transformation, and global operations teams.
Ability to drive simplification, standardization, automation, and adoption of scalable operating models.
Strong communication skills, including the ability to simplify complex operational topics and influence cross-functional partners.
Growth mindset, inclusive leadership behaviors, learning agility, and comfort operating in a fast-changing, matrixed environment.
Experience in Sales Operations, Business Operations, Sales Excellence, Strategy & Operations, or similar roles supporting regional or area sales organizations.
Experience managing planning motions such as segmentation, territory, quota, resource planning, Blueprint, employee data, and FastStart.
Experience working with senior business leaders and cross-functional stakeholders to drive governance, planning, reporting, and performance management.
Familiarity with AI-enabled transformation, automation, standardized reporting, and operational service models such as GSOC or MCAPS Help.

Skills

Sales Operations
Business Planning
Segmentation
Territory Management
Quota Management
Blueprint
Employee Data Management
Revenue Excellence
Data Analysis
Reporting
MSXi
BI Tools
Stakeholder Management
Simplification
Standardization
Automation
Communication
AI Transformation
GSOC
MCAPS Help

Location

Asia

Work Type

Full-time

Experience Level

Manager

About the Company

Microsoft is an equal opportunity employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.